Rep - Events & Promotions O/C

Bally’s Corporation; Biloxi (MS); On-site; USD 15,000 - 21,000; Full time

Job summary

Bally's Biloxi is seeking a dynamic team member to support events, promotions, and guest services on the casino floor. You will assist with setup, decorations, and customer forms, while providing a courteous, energetic presence for guests and performers.

The role requires standing 4+ hours, lifting up to 25 pounds, and strong communication with guests and staff. This position involves promoting casino experiences and ensuring high guest satisfaction at Biloxi’s Hard Rock venue.

Qualifications

• Must possess excellent organizational skills.
• Must be very detail oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.

Responsibilities

• Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.
• Assist in events by setting up event space, organizing merchandise and decorations, and filling out customer forms.
• Occasional cash handling in line with store policies.
• Assist guests with requests for assistance, services and information, providing superior guest service.
• Educate customers on upcoming promotions and events; maintain knowledge of property information, memorabilia.
• Prepare and facilitate decorations for special events and holidays as requested by other departments.
• Uphold the Mission Statement and create authentic experiences for guests.
• Usher—scan tickets and notify Box Office Manager if an error occurs.
• Assist guests in locating seats and sections in the venue.
• Marketing Motorcoach packages to tour operators and bus companies.

Skills

Organizational skills

Detail oriented

Professional image

Excellent interpersonal skills

Clear communication

Cash handling

Stamina

Basic computer skills

Microsoft Office

Tools

Microsoft Office

Job description

• Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.
• Assists in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.
• Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.
• Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.
• Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.
• Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.
• Upholds the Mission Statement – We create authentic experiences that rock.
• Usher - Scans tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs.
• Prohibits guests to enter with outside beverages.
• Assists guests in locating proper seat and section in the venue.
• Motorcoach - Prepares group package incentives, including communication, bus payment, coupons, club cards, and group tracking.
• Reconciles group activities and any payments due to coordinator upon check-out.
• Promotes outstanding guest relations.
• Markets Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.
• Creates player accounts from group manifest.
• Greets busses on arrival, welcoming, explaining Encore players cards, and casino promotions, and assists players with all inquires.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!
• Must possess excellent organizational skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Must be able to stand for 4 or more hours.
• Must be able to lift at least 25 pounds.
• Must possess basic computer skills and knowledgeable with casino computer systems, and Microsoft applications.
• Excellent telephone skills required.
• Must be prompt and able to work in a very-fast paced environment.

Responsibilities

• Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.
• Assists in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.
• Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.
• Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.
• Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.
• Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.
• Upholds the Mission Statement – We create authentic experiences that rock.
• Usher - Scans tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs.
• Prohibits guests to enter with outside beverages.
• Assists guests in locating proper seat and section in the venue.
• Motorcoach - Prepares group package incentives, including communication, bus payment, coupons, club cards, and group tracking.
• Reconciles group activities and any payments due to coordinator upon check-out.
• Promotes outstanding guest relations.
• Markets Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.
• Creates player accounts from group manifest.
• Greets busses on arrival, welcoming, explaining Encore players cards, and casino promotions, and assists players with all inquires.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!

Competencies

• Must possess excellent organizational skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Must be able to stand for 4 or more hours.
• Must be able to lift at least 25 pounds.
• Must possess basic computer skills and knowledgeable with casino computer systems, and Microsoft applications.
• Excellent telephone skills required.
• Must be prompt and able to work in a very-fast paced environment.

Target Salary Range

$13.00 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.