Surveillance Observer - Full Time

ViziRecruiter,LLC.; Bay St. Louis (MS); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Bay St. Louis, Mississippi, is seeking a Surveillance team member to oversee compliance with gaming laws and regulations. This role involves observing customers and team activities in gaming areas, reporting to supervisors, and ensuring adherence to company policies. Applicants must have a high school diploma or GED and be at least 21 years old. Knowledge of casino operations and effective interpersonal skills are essential. Competitive salary and benefits included.

Qualifications

• At least 21 years of age.
• Ability to perform duties satisfactorily in a fast-paced environment.
• Ability to interact positively with customers and team members.
• Knowledge of database software and surveillance tech.

Responsibilities

• Enforce gaming laws and regulations in the Surveillance Department.
• Observe activities of customers in gaming areas.
• Report to Surveillance Supervisor and notify authorities when necessary.
• Ensure compliance with company and department policies.
• Interact with customers and team members professionally.

Skills

Knowledge of gaming laws and regulations

Ability to read and interpret business documents

Strong problem-solving skills

Knowledge of database software

Education

High school diploma or GED

Tools

Video surveillance equipment

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department.
• Observes activities of customers and team members in all gaming and money handling areas.
• Reports to Surveillance Supervisor and Director of Surveillance. Will notify gaming commission agents and/or Mississippi State Tax Commission agents when appropriate.
• Ensures compliance of all company and departmental policies and procedures.
• Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
• Any and all duties as assigned by your Supervisor or a member of management.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Database software.
• Must be able to obtain a Gaming Permit.
• Thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc. Thorough knowledge of video surveillance equipment.
• While performing the duties of this job, the team member is regularly required to stand, walk, kneel, crouch, stoop, squat, crawl, twist, climb, use hands to finger, handle, or feel and talk or hear. The team member is frequently required to sit and reach with hands and arms. The team member must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
• The noise level in the work environment is usually moderate.