Surveillance Lead: Casino Security & Investigations

Desert Diamond Casinos & Entertainment; Glendale (AZ); In loco; USD 52.000 - 74.000; Tempo pieno

Descrizione del lavoro

Desert Diamond Casinos & Entertainment seeks a Surveillance Lead Officer to supervise the surveillance staff on assigned shifts and protect casino assets. You will oversee knowledge of table games, slots, cage and soft count, and identify cheating or advantage play techniques.

The role emphasizes observation, communication, and the ability to report incidents. You will train new Officers and maintain video surveillance operations across the property in Glendale, AZ.

Competenze

• Knowledge of investigative procedures and techniques.
• Knowledge of Policies and Procedures.
• Knowledge of all in house casino games.
• Knowledge of cheating, theft and fraud detection.
• Knowledge of supervisory techniques.
• Ability to operate surveillance equipment.
• Ability to communicate effectively in English, written and verbal.
• Ability to solve practical problems with varied variables.
• Ability to interpret written, oral or diagram instructions.
• Ability to analyze information and write reports.
• Proficiency in Word, Excel, Access and PowerPoint.

Mansioni

• Applies fair and consistent supervision.
• Assists in hiring, termination, and disciplinary actions of team members.
• Plans and administers work schedules for direct reports.
• Assists with planning and budget preparation for the department.
• Monitors performance of direct reports and adherence to policies.
• Functions as Surveillance Officer as a working Lead Officer.
• Ensures compliance with regulations, policies and procedures.
• Ensures Surveillance equipment functions properly during shifts.
• Ensures video logs and reports are completed by Officers.
• Prepares incident, productivity, observations and investigation reports.
• Reports gaming irregularities to TOGE Gaming Office.
• Assists in internal or external investigations by TOGE or Law Enforcement.
• Trains new Surveillance Officers.
• Monitors guest activity at video and slot machines and other areas by video.
• Monitors alarm equipment in the Surveillance room.
• Monitors cash handling.
• Handles DVR System duties.
• Completes performance evaluations of Officers.
• Maintains professional work environment.
• Contributes to team effort and related results.
• Performs other duties as required.

Conoscenze

Investigation procedures

Policies & procedures

Casino games knowledge

Cheating detection

Supervisory techniques

Surveillance equipment

English communication

Problem solving

Instruction interpretation

Report writing

MS Office

Stress management

Descrizione del lavoro

Desert Diamond Casinos & Entertainment seeks a Surveillance Lead Officer to supervise the surveillance staff on assigned shifts and protect casino assets. You will oversee knowledge of table games, slots, cage and soft count, and identify cheating or advantage play techniques.

The role emphasizes observation, communication, and the ability to report incidents. You will train new Officers and maintain video surveillance operations across the property in Glendale, AZ.