Surveillance Agent I

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Discretionary quarterly bonus

Job summary

Wind Creek Hospitality is seeking a Surveillance Agent in Illinois to observe and document activities across gaming and non-gaming operations. You will protect assets by detecting theft, cheating, and illegal activity, and assist management in resolving disputes with guests or employees.

The role requires 21+ years old, a high school diploma or GED, and at least 1 year of related security or surveillance experience.

Qualifications

• High School diploma or GED required.
• Must be 21+ years old and eligible for Illinois Gaming Act license.
• Minimum 1 year of related experience in security, cash operations, CCTV, or investigations.
• Demonstrated ability to communicate effectively in writing and verbally.

Responsibilities

• Conducts surveillance and reports according to department procedures.
• Trains in surveillance techniques, camera usage, cheating detection, and game protection.
• Uses surveillance equipment to identify, record, document, and report suspicious activity.
• Observes and reports regulatory or procedural violations.
• Monitors restricted areas to ensure only authorized entry.
• Completes video reviews, logs, and reports accurately.
• Ensures compliance with cash handling regulations and procedures.
• Maintains awareness of current regulations and company standards.
• Reports technical issues and safety concerns to management.
• Assists investigations directed by surveillance leadership.

Skills

CCTV operations

Security procedures

Report writing

Communication skills

Education

High School diploma or GED

Tools

Camera systems

Job description

Description

Job Overview

The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
• Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
• Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
• Observes, documents, records, and reports regulatory or procedural violations
• Actively monitors casino and property activity and report findings
• Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
• Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
• Monitors specific processes to ensure compliance with cash handling regulations and procedures
• Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
• Maintains security of designated areas and the confidentiality of all relevant information
• Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
• Conducts special observations as directed by department management
• Assists with investigations when instructed by Director of Surveillance or the Surveillance Management team
• Performs other duties as assigned or directed

Job Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year of related experience cash operations, CCTV, security, loss prevention, or investigations– required
• One (1) year of casino gaming, or casino cash operations experience - preferred
• Report writing; a report writing assignment will be administered prior to any interview
• Demonstrated ability to communicate effectively both verbally and in writing
• Must possess a high level of maturity with the ability to self-manage
• Due to the dynamic nature of this position, job duties and responsibilities can change without notice
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation: $15.00–$20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.