Surveillance Agent (Harrah's Philadelphia)

Caesars Entertainment; Chester (Delaware County); On-site; USD 25,000 - 35,000; Full time

Job summary

Harrah’s Entertainment Inc. is seeking a guest services associate to greet guests, provide information, and ensure a warm, responsive experience within the casino environment.

The role requires the ability to work in a smoky setting, stand and sit for extended periods, and to obtain and maintain the Pennsylvania gaming license. Training on service standards and rewards programs is expected.

Job description

Endorses the business objectives, ethics and values of Harrah’s Entertainment Inc. Operates a closed-circuit television (CCTV)system to monitors casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company and State regulations, policies and procedures.Performs additional duties as assigned. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah’s and always projects Harrah’s in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.

Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.