Security Officer (Harrah's Philadelphia)

Caesars Entertainment; Chester (Delaware County); On-site; USD 26,000 - 38,000; Full time

Job summary

Caesars Entertainment Corp. is seeking team members to provide superior guest services in a casino/hotel environment. The role emphasizes a friendly greeting, fast, flawless service, and adherence to security and safety procedures.

You will interact with guests, promote rewards programs, and maintain composure in a smoking environment. The position requires standing for long periods, the ability to lift moderate weights, and the capacity to work varied shifts, including weekends and holidays,

Qualifications

• Must be 18 years of age or older.
• Proficient in English verbal and written.
• Proficient with iOS devices.
• Flexible to work various shifts, weekends, and holidays.

Responsibilities

• Maintain professional appearance and demeanor throughout shift.
• Follow safety protocols and report unsafe conditions.
• Assist guests and respond to needs with courtesy and efficiency.
• Support operational procedures related to security and guest services.
• Must be able to work in a cigarette/smoke-filled environment and stand/walk for long periods.

Skills

English proficiency

iOS proficiency

Tools

iOS devices

Job description

Job Description

Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of internal and external guests and provides fast, flawless, and friendly/helpful service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thank guests for visiting. Does everything in her/his power to defuse conflicts and confrontations and handle all guest interactions respectfully. Enforces company security/safety regulations. Guards transfer of money from Jackpot Booth to Main Cage. Performs all security/safety related duties for Casino/Hotel. Represents company and its property to ensure all Pennsylvania Gaming Control Board regulations and internal controls are adhered to at all times. Supports slot operations and casino cashiering, soft count, and food and beverage related to securing cash assets, and operates motorized vehicle, i.e. company van. Position is located in a cigarette and cigar smoke filled environment.

Responsibilities

• Maintains professional appearance and demeanor throughout shift
• Follows all safety protocols and reports unsafe working conditions immediately
• Follows lost and found policies and procedures
• Plans, organizes and completes work timely
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
• Accepts feedback and coaching from supervisors
• Interpersonal and communication skills.
• Physically able to stand and walk for long periods of time regardless if this position is needed indoors or outdoors.
• Position may be outdoors regardless of weather conditions.
• Public relations and casino security experience desirable.
• Is able to work in a smoke-filled environment and is able to sit and stand for prolonged periods of time.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

Qualifications

• Must be 18 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays

Additional Requirements

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist and reach
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment