Security Officer (Harrah's Philadelphia)

Caesars Entertainment; Chester (Delaware County); On-site; Full time

Job summary

A leading casino and entertainment company in Delaware County seeks an individual with exceptional customer service skills for a role that involves maintaining security and safety within the casino environment. Candidates should have a high school diploma and the ability to work in a smoke-filled environment. Responsibilities include enforcing safety regulations, assisting guests, and supporting various operations.

Qualifications

• Must have a valid driver’s license ID.
• Ability to work in a smoke-filled environment.
• Public relations and casino security experience desirable.
• Physically able to stand and walk for long periods.

Responsibilities

• Demonstrate superior customer service skills.
• Enforce company security/safety regulations.
• Support slot operations and casino cashiering.
• Operate motorized vehicles for cash asset security.

Skills

Customer service skills

Interpersonal skills

Communication skills

Conflict resolution

Education

High school diploma

Job description

Essential Duties and Responsibilities:

Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of internal and external guests and provides fast, flawless, and friendly/helpful service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Does everything in her/his power to defuse conflicts and confrontations and handles all guest interactions respectfully.

Enforces company security/safety regulations. Guards transfer of money from Jackpot Booth to Main Cage. Performs all security/safety related duties for Casino/Hotel. Represents company and its property to ensure all Pennsylvania Gaming Control Board regulations and internal controls are adhered to at all times. Supports slot operations and casino cashiering, soft count, and food and beverage related to securing cash assets, and operates motorized vehicle, i.e. company van. Position is located in a cigarette and cigar smoke filled environment.

Requirements:

High school. Interpersonal and communication skills. Physically able to stand and walk for long periods of time regardless if this position is needed indoors or outdoors. Position may be outdoors regardless of weather conditions. Public relations and casino security experience desirable. Must have a valid driver’s license ID.

Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time.

Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Caesars Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.