Security Officer (Harrah's Philadelphia)

Caesars Entertainment; Chester (Delaware County); On-site; USD 36,000 - 48,000; Full time

Job summary

Caesars Entertainment Corporation is seeking a Security Officer at Harrah's Philadelphia in Chester, PA. The role focuses on delivering exceptional guest service while enforcing security and safety standards across casino and hotel operations.

You will guard cash assets, assist with transfers to the Main Cage, and support slot operations and cashiering as needed. A PA Gaming license is required, along with background checks and pre-employment screenings.

Qualifications

• Must be 18 years of age or older.
• Proficient in English verbal and written.
• Proficient with iOS devices.

Responsibilities

• Provide courteous guest service while enforcing security and safety protocols.
• Guard cash assets and assist with money transfers (e.g., Jackpot Booth to Main Cage).
• Support slot operations and casino cashiering activities as needed.
• Maintain compliance with Pennsylvania Gaming Control Board regulations and company policies.

Skills

18+

English proficiency

iOS familiarity

Flexible shifts

Job description

Security Officer (Harrah's Philadelphia)

Chester, PA, United States (On-site)

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of internal and external guests and provides fast, flawless, and friendly/helpful service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thank guests for visiting. Does everything in her/his power to defuse conflicts and confrontations and handle all guest interactions respectfully.

Enforces company security/safety regulations. Guards transfer of money from Jackpot Booth to Main Cage. Performs all security/safety related duties for Casino/Hotel. Represents company and its property to ensure all Pennsylvania Gaming Control Board regulations and internal controls are adhered to at all times. Supports slot operations and casino cashiering, soft count, and food and beverage related to securing cash assets, and operates motorized vehicle, i.e. company van. Position is located in a cigarette and cigar smoke filled environment.

How You Will Create the Extraordinary

• Maintains professional appearance and demeanor throughout shift
• Follows all safety protocols and reports unsafe working conditions immediately
• Follows lost and found policies and procedures
• Plans, organizes and completes work timely
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
• Accepts feedback and coaching from supervisors
• Interpersonal and communication skills.
• Physically able to stand and walk for long periods of time regardless if this position is needed indoors or outdoors.
• Position may be outdoors regardless of weather conditions.
• Public relations and casino security experience desirable.
• Is able to work in a smoke-filled environment and is able to sit and stand for prolonged periods of time.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

What You Will Need

• Must be 18 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist and reach
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.