Surgical Services Coordinator - USFTGP Otolaryngology

Tampa General Hospital; Tampa (FL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid remote work

Job summary

Academic Medical Group Inc in Tampa, FL seeks a Surgical Services Coordinator for USFTGP Otolaryngology to manage clinical and surgical encounters, coordinate referrals, authorizations, pre‑op requirements, and scheduling.

You will serve as the primary administrative contact, optimize provider schedules, work with Medical Assistants, and ensure safe, efficient patient experiences from pre‑op to post‑op.

Qualifications

• Experience with clinic and surgical scheduling workflows and authorization processes.
• Knowledge of referrals, co-pays, co-insurance, and pre-authorization requirements.
• Strong communication skills and ability to liaise with patients and care teams.
• Proficiency with EHRs, scheduling systems, and standard office software.

Responsibilities

• Coordinate clinical appointments, referrals, and pre-visit activities for clinic and surgical encounters.
• Serve as the primary administrative contact for patients and care teams.
• Manage provider clinic schedules, template adjustments, cancellations, and appointment types/lengths.
• Collaborate with Medical Assistants to schedule clinic visits and surgeries.
• Work with Revenue Cycle Operations to obtain authorizations and inform patients about costs.
• Coordinate all surgical services activities from scheduling to post-op follow-up.
• Complete and track pre-operative orders, labs, imaging, and consults.
• Monitor operating room blocks to maximize surgical volume.
• Ensure compliance with safety protocols and documentation in scheduling systems.

Skills

Scheduling workflows

EHR knowledge

Communication skills

Multitasking

Insurance & authorization concepts

Customer service

Team collaboration

Clinic operations

Education

High School Diploma or GED

Job description

Job Description - Surgical Services Coordinator - USFTGP Otolaryngology (260003S2)

Job Description

Surgical Services Coordinator - USFTGP Otolaryngology - ( 260003S2 )

Description

The Surgical Services Coordinator is responsible for managing and coordinating all clinical and surgical encounters for patients, including clinic appointments, referrals, authorizations, pre‑surgical requirements, and surgery scheduling. Serving as the primary administrative contact, this role ensures that patients' needs are facilitated efficiently and accurately across the care team. The coordinator optimizes provider schedules through effective template management and collaborates closely with Medical Assistants to ensure patients are scheduled appropriately. This role works in partnership with Revenue Cycle Operations to obtain authorizations, provide co‑pay and co‑insurance notifications, and support collection processes. The Surgical Services Coordinator oversees all activities related to surgical scheduling—from pre‑operative orders through completion of the procedure—to prevent gaps that could impact surgical timing and to ensure an exceptional, safe patient experience.

What you will do

• Coordinate clinical appointments, referrals, and pre‑visit activities to ensure patients are fully prepared for clinic and surgical encounters.
• Serve as the primary administrative contact for patients, addressing questions, providing updates, and facilitating communication with the care team.
• Manage the provider’s clinic schedule, including template adjustments, cancellation management, and ensuring appropriate appointment types and lengths.
• Collaborate with Medical Assistants to ensure patients are scheduled properly for both clinic visits and surgical procedures.
• Work closely with Revenue Cycle Operations to secure authorizations and provide patients with accurate co‑pay/co‑insurance information.
• Coordinate all surgical services activities, including surgery scheduling, rescheduling, cancellation management, and ensuring continuity from pre‑op through post‑op.
• Complete and track all pre‑operative orders, including labs, testing, imaging, and consults required prior to surgery or procedures.
• Monitor and maintain the provider’s surgical schedule, assigning operating room blocks to maximize surgical volume and efficiency.
• Ensure compliance with emergency clinical protocols and safety guidelines, supporting a safe and positive environment for all patients.
• Maintain accurate documentation in scheduling and clinical systems, facilitating clear communication across the surgical and clinical teams.

Qualifications

Education Qualifications

• High School Diploma or GED

Experience Qualifications

• Minimum one (1) - two (2) years' experience in a clinical setting.

Skills and Abilities

• Knowledge of clinic and surgical scheduling workflows, authorization requirements, and operating room block utilization.
• Understanding of referrals, insurance processes, co‑pays, co‑insurance, and authorization procedures.
• Ability to serve as the primary liaison for patients, providing clear instructions, updates, and empathetic support throughout the surgical process.
• Ability to manage multiple schedules, orders, authorizations, and deadlines while maintaining accuracy and efficiency.
• Skilled in using electronic health records (EHRs), scheduling systems, tracking tools, and standard office software to manage documentation and workflows.
• Ability to identify scheduling conflicts, gaps in surgical planning, and barriers to timely completion of pre‑operative requirements and take appropriate corrective steps.

Primary Location

Tampa

Work Locations

USF Faculty Office Building 13220 USF Laurel Dr Tampa 33612

Eligible for Remote Work : Hybrid Remote

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday