Surgical Scheduling & Patient Experience Coordinator

Memorial Healthcare; Owosso (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Memorial Healthcare in Owosso, MI is seeking a receptionist to support the surgical services area. Under the supervision of the Manager of the Department, you will schedule surgeries and procedures, assist with patient charts, and provide courteous, accurate information to leadership, staff, and patients.

You will maintain confidentiality, ensure patient safety, and coordinate with anesthesia and office staff to optimize the OR schedule.

Qualifications

• Completion of medical terminology course.
• Completion of patient care secretary class or equivalent experience.
• Ability to read and interpret physicians' orders and patient charts.
• Performs basic math skills and types 45 wpm with minimal errors.
• Current certification in Basic Life Support (BLS).

Responsibilities

• Acts as receptionist for the area as appropriate.
• Schedules surgeries and procedures as sent from physician offices.
• Distributes the draft procedure schedule to Pre-op Holding.
• Schedules patient procedures within physician blocks; coordinates with office schedulers.
• Coordinates with Anesthesia for surgical and procedural scheduling.
• Assists managers and charge nurses with additional duties as assigned.
• Collects data to compile management reports as assigned.
• Maintains confidentiality regarding patients, physicians and staff.
• Supports patient safety and proper use of equipment and technology.
• Follows hospital policies and code of ethics; performs other duties as assigned.

Skills

Attention to detail

Customer service

Communication skills

BLS certified

Medical terminology understanding

Education

Medical terminology course

Patient care secretary training

Ability to read physicians' orders

Basic math skills

Tools

Microsoft Word

Excel

Expanse documentation

Job description

Memorial Healthcare in Owosso, MI is seeking a receptionist to support the surgical services area. Under the supervision of the Manager of the Department, you will schedule surgeries and procedures, assist with patient charts, and provide courteous, accurate information to leadership, staff, and patients.

You will maintain confidentiality, ensure patient safety, and coordinate with anesthesia and office staff to optimize the OR schedule.