Senior Medical Scheduling & Patient Services Associate

61st Street Service Corporation; New York (NY); On-site; USD 80,603,000 - 100,748,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation is seeking a Practice Associate III in the Department of Surgery to support scheduling, patient check-in, and care coordination. You will work with EPIC/EHR and coordinate authorizations, testing, and follow-up visits.

The role requires a high school diploma or equivalent, 5+ years of relevant experience, strong Microsoft Office skills, and excellent customer service with bilingual English/Spanish as a plus.

Qualifications

• Greet patients and answer calls and inquiries.
• Review schedules for accuracy of provider, duration, and visit type.
• Obtain authorizations and coordinate diagnostic testing as ordered.
• Collect registrations and verify insurance information for smooth check-in.
• Provide cross-coverage and support training for new staff.

Responsibilities

• Greet patients and answer calls and inquiries.
• Schedule and organize appointments in EPIC.
• Obtain authorizations and referrals for follow-up care.
• Provide general administrative support to physicians.
• Assist with onboarding and special projects as needed.

Skills

Scheduling proficiency

Customer service

Verbal communication

Bilingual

Education

High school diploma or equivalency

Tools

EPIC/EHR

Microsoft Office

Job description

61st Street Service Corporation is seeking a Practice Associate III in the Department of Surgery to support scheduling, patient check-in, and care coordination. You will work with EPIC/EHR and coordinate authorizations, testing, and follow-up visits.

The role requires a high school diploma or equivalent, 5+ years of relevant experience, strong Microsoft Office skills, and excellent customer service with bilingual English/Spanish as a plus.