Practice Associate IV #Full Time

61st Street Service Corporation; Town of Goshen (NY); On-site; USD 39,950 - 53,726; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation is seeking a Practice Associate IV to support front desk and scheduling operations in the Department of Surgery. This role leads a team, guides peers, and contributes to an exceptional patient experience through service, trust, empathy, safety, inclusion and communication.

The ideal candidate brings an Associate degree (or 2 years relevant experience), 5+ years in medical scheduling, and strong proficiency in Microsoft Office and EPIC/EHR.

Qualifications

• Associate degree required; may be substituted with 2 years of relevant experience.
• Minimum 5 years relevant experience.
• Advanced knowledge of medical terminology.
• Advanced proficiency with surgical/procedural scheduling processes.
• Excellent teamwork, mentorship, empathy, and leadership during change.
• Exceptional customer service orientation and ability to deliver consistent service.
• Excellent organizational skills to manage demanding workload and complex cases.
• Excellent verbal and written communication; able to communicate with multiple stakeholders.
• Proficiency with Microsoft Office; willingness to learn new systems.
• EPIC/EHR experience preferred.
• Training experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Support the Supervisor/Manager in day-to-day front desk and scheduling operations; escalate complex cases.
• Be point person for a specific group of providers; cross-coverage as needed.
• Assist Supervisor/Manager with special projects.
• Coordinate onboarding and training for new hires; monitor progress.
• Provide educational sessions to train new staff in front-end processes; track compliance.
• Lead a collaborative team; resolve scheduling conflicts; communicate with care providers.
• Manage staff schedules/calendars; ensure coverage for all workflows.
• Provide full scope of front desk and scheduling operations as needed.
• Perform other duties as assigned.

Skills

Medical terminology

Surgical scheduling

Team leadership

Customer service

Verbal & written communication

Microsoft Office

EPIC/EHR

Training

Bilingual English/Spanish

Education

Associate degree

Tools

Microsoft Office

EPIC/EHR

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary

The Practice Associate IV is an experienced professional with exceptional medical practice support skills supporting the front desk and scheduling operations in the Department of Surgery. This position is a team lead that works with minimal supervision and supports peers with expertise, organizational knowledge, and guidance in support of the day-to-day operations in the Department of Surgery. The Practice Associate IV is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service‑Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities

• Support the Supervisor/Manager in the day-to-day front desk and scheduling operations. Serve as the first point of escalation for complex cases or scheduling issues.
• Serve as a point person for a specific group of providers and provide cross coverage to others as operational needs dictate.
• Assist Supervisor/Manager with special projects as needed.
• Coordinate onboarding and training for new hires. Monitor progress and escalate any issues/concerns to the Supervisor/Manager as needed.
• Provide educational sessions to train new staff in front-end processes. Track compliance, education, and training requirements for the unit.
• Lead a collaborative team-oriented environment. Facilitate team discussions about complex patient scheduling needs. Help identify solutions and take ownership of resolving scheduling conflicts. Communicate with the management team and care providers to resolve scheduling issues. Collaborate with all coworkers and follow up as appropriate regarding reported complaints, problems, and concerns.
• Manage staff schedules/calendars. Ensure proper coverage for all assigned workflows. Track attendance as directed.
• Provide full scope of front desk and scheduling operations as needed.
• Perform other related duties as assigned.

Job Qualifications

• Associate degree is required. May be substituted with 2 years of relevant experience.
• A minimum of 5 years relevant experience.
• Advanced knowledge of/proficiency with medical terminology.
• Advanced proficiency with surgical/procedural scheduling processes.
• Excellent team collaboration and mentorship skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and ability to lead others through new and changing situations.
• Exceptional customer service orientation and the ability to deliver consistent exceptional service.
• Excellent organizational skills and ability to manage a demanding workload and complex cases in an accurate and timely manner.
• Excellent verbal and written communication skills. Must be able to communicate with multiple stakeholder audiences.
• Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, as an ability and willingness to learn new systems and programs.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in training is preferred.
• Bilingual English/Spanish is a plus, but not required.

Hourly Rate Ranges

$29.58 - $39.72

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.