Surgical Scheduler - Orthopedics

Vitruvian Health; Cleveland (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Vitruvian Health is seeking a patient access/billing representative who verifies demographics, discusses estimated costs, and assists with scheduling and front desk duties. The role focuses on delivering excellent customer service and guiding patients through financial responsibilities before procedures.

The position involves coordinating prior authorizations and ensuring HIPAA compliance while supporting clinic operations during high-volume periods.

Qualifications

• Must have a high school diploma; college coursework preferred.
• Knowledge of CPT-4 and ICD-10 in medical billing.
• Experience in health care billing or hospital registration preferred.
• Strong communication with internal and external customers.

Responsibilities

• Verify demographic and financial information under supervision.
• Explain estimated out-of-pocket costs and payment options.
• Provide patient service excellence to set expectations.
• Assist with front desk tasks and scheduling as needed.
• Obtain prior authorizations and document in patient record.
• Support clinic operations during high-volume periods.

Skills

Communication skills

Medical terminology

Payer terminology

CPT/ICD-10 knowledge

Outlook

Word

Excel

Education

High school diploma

College coursework preferred

Job description

Who We Are

At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.

Our Legacy

Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.

Our Values

Our core values—Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE)—guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.

Your Career With Us

Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact.

Excellence. Every person. Every time.

JOB SUMMARY

Under the direct supervision of the Practice Manager, the representative verifies demographic and financial information. Seeks to help patients understand their financial responsibilities by providing estimated out-of-pocket costs and payment options, while delivering exceptional customer service to set the tone for the patient’s journey of care and manage financial expectations prior to clinic appointments or surgery. Provides information to patients regarding when and where to report for appointments and procedures. Schedules appointments in response to recalls on procedures.

Responsible for performing all tasks related to obtaining prior authorizations from payers for services. Reviews chart documentation to ensure patients meet medical policy guidelines. Prioritizes incoming prior authorization requests according to urgency and follows up regularly on pending cases and denied authorizations. Contacts patients regarding authorization status and scans all related documentation into the patient’s medical record. Complies with all HIPAA policies and procedures.

Serves as a cross‑trained resource and provides front office coverage as needed to support patient access, maintain workflow efficiency, and ensure continuity of operations during periods of high patient volume, staff absences, or other coverage needs. Assists with front desk responsibilities, including patient check‑in/check‑out, appointment scheduling, registration, and other administrative functions as required to support clinic operations and maintain a positive patient experience.

JOB QUALIFICATIONS

Education: Completion of a high school diploma required. College level courses preferred.

Licensure: N/A

Experience: Prefer previous work experience in a position of meeting and communicating with the public. Prefer 1 to 2 years’ experience in a hospital billing office, medical office registration, medical billing office or other health care setting.

Skills: Excellent oral and written communication skills in order to effectively interact with internal and external customers. Knowledge of medical terminology and third-party payer terminology. At least a minimal understanding of how CPT-4 and ICD-10 codes are used in health care billing. Intermediate proficiency in Microsoft Outlook, Word and Excel.