Surgical Scheduler - Gastroenterology - Per Diem

Cooper University Health Care; Moorestown Township (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper University Health Care in Mt. Laurel and Willingboro is seeking a surgical scheduler/patient service representative to support GI procedures and outpatient services.

You will schedule hospital outpatient services, change or cancel appointments, and perform related administrative duties. Responsibilities include direct liaison with patients and clinical staff, communication of test results and scheduling needs, and support for pre-registration and the checkout desk.

Qualifications

• 2-3 years in medical or office setting.
• High School Diploma or Equivalent required.

Responsibilities

• Proficient in-patient scheduling for GI procedures and outpatient services.
• Interface with patients and clinical staff to communicate results and scheduling needs.
• Assist the checkout office and pre-registration for procedures after visits.
• Answer calls, triage scheduling requests, and manage voicemails.

Skills

Scheduling

Phone etiquette

Customer service

Education

High School Diploma or Equivalent

Job description

About Us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.orgto learn more.

Short Description

• Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
• Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
• Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
• Support the checkout office, scheduling patients for procedures after office visits.
• Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
• Answer incoming calls, direct calls to the correct party, checking voicemails, and returning missed for scheduling requests.
• Responsible for the integrity of pre-registration to include accurate health care coverage(s).
• Escalate operational, provider, or patient complaints along with other critical matters to leadership.
• Knowledge of medical insurance and billing processes.
• Must work well in stressful situations and display a high degree of efficiency at all times.
• Strong emphasis on customer service. Other duties as assigned by manager.

Overview

TheMt. Laurel and Willingborolocations are only outpatient units, whereas theSpecial Test Unit (STU), located on the sixth floor in the main hospital is an outpatient and inpatient unit. All are run by the hospital largely to serve diagnostic and therapeutic needs of the Gastroenterology Division.

The most common gastroenterology procedures are upper endoscopy and colonoscopy. In the pulmonary suite (STU only), endoscopy of the airway procedures is performed, and are commonly called bronchoscopy.

All units are staffed by surgical schedulers, patient service representatives, nurses, and GI technicians. Anesthesiology is present for all GI procedures.Nurses rotate between the admission (Pre op), procedure suites, recovery (PACU) and pre-admission testing. They must be familiar with all roles and procedures in the GI Unit.

Experience Required

• 2-3 years in medical or office setting.
• Outstanding organizational skills, typing 35-45 WPM, medical transcription required.

Education Requirements

• High School Diploma or Equivalent required.

Special Requirements

• Flexible hours. Monday-Saturday requirements

Salary Min ($)

USD $21.00

Salary Max ($)

USD $33.00