SURGICAL SCHEDULER-PRN

COOPER PEDIATRICS; Camden (NJ); On-site; USD 38,000 - 56,000; Full time

Job summary

Cooper University Health Care seeks a Surgical Scheduler to manage hospital outpatient and inpatient scheduling, coordinate with clinical staff, and ensure timely communication of test results. This role emphasizes professional telephone etiquette and exceptional customer service.

You will interface with patients and staff, enter encounters into the EMR, schedule procedures, and assist with scheduling after office visits. A strong focus on accuracy and responsiveness is required.

Qualifications

• 0-2 years of scheduling or related experience.
• Experience with patient communication and front-d desk etiquette preferred.

Responsibilities

• Schedule hospital outpatient and inpatient services, reschedule as needed.
• Handle incoming calls, take messages, and direct to correct party.

Skills

Communication

Scheduling

Telephone etiquette

Customer service

Education

High school diploma or GED

Tools

EMR system

Job description

About us

AtCooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols.

• We have a commitment to our employees to provide competitive rates and compensation programs.
• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned. Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. Support checkout office, scheduling patients for procedures after office visits. Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.

Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.

Surgical scheduler duties involve scheduling for hospital outpatient and inpatient based services, changing, and canceling appointments. Scanning of medical records into the EMR.

Interface as a direct liaison with patients and clinical staff to communicate patient results and scheduling needs. Enter telephone encounters into EMR.

Scheduling patients for procedures and or testing after office visits as assigned by Clinical Coordinators or Director.

Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.

Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed messages for scheduling requests.

Escalate operational, provider, or patient complaints along with other critical matters to leadership.

Strong emphasis on customer service.

Experience Required

0-2 Years Required

Education Requirements

HIGH SCHOOL OR GED