Surgical Scheduler

IR Centers; Towson (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

IR Centers in Towson, Maryland, is seeking a Medical Receptionist / Surgical Scheduler to welcome patients, check them in, and manage referrals for scheduling consultations and procedures. This full-time role emphasizes professional outreach to referred patients and coordination with providers to align schedules and patient needs.

The ideal candidate has a high school diploma, 2 years of medical scheduling experience, and strong English communication skills; bilingual is preferred.

Qualifications

• High school diploma or equivalent.
• 2 years of medical scheduling experience.
• English proficiency.
• Bilingual (Preferred).

Responsibilities

• Greet callers warmly and serve as the first point of contact for patients.
• Answer incoming calls promptly and manage phone systems (e.g., RingCentral).
• Perform front desk duties, including cross-training and maintaining punctual, reliable coverage.
• Process incoming referrals and proactively contact patients to schedule appointments.
• Schedule consults and procedures while accurately collecting and updating demographic and insurance information.
• Confirm, cancel, and reschedule appointments as needed.
• Use EMR systems and the Patient Tracker to align provider availability with patient needs.
• Perform patient check-in and check-out, including insurance verification, referrals, and collections.
• Discuss insurance benefits with patients and coordinate with the billing team as needed.
• Prepare and maintain required reports (e.g., sedation reports).
• Communicate effectively with providers, staff, and external offices regarding scheduling and patient needs.
• Address patient concerns professionally and provide excellent customer service.
• Perform additional administrative duties as assigned.

Skills

Scheduling

EMR systems

Phone systems

Customer service

Multitasking

Communication

Microsoft Office

Education

High school diploma

2 years medical scheduling experience

English

Bilingual (Preferred)

Job description

IR Centers is a multidisciplinary private practice endovascular lab. We are leading minimally invasive procedures across the U.S. by providing interventional radiology services in an outpatient setting.

Learn more about IR Centers here: https://youtu.be/YhLFlp789hg

Job Type: Full-time, Monday through Friday

As a Medical Receptionist / Surgical Scheduler, you’ll play a key role in welcoming patients, checking them in for their appointments, and managing referral calls. Your primary responsibility will be reaching out to referred patients to schedule consultations and procedures in a timely, professional manner.

Qualifications:

• High school diploma or equivalent
• 2 years of medical scheduling experience
• English
• Bilingual (Preferred)

Responsibilities:

• Greet callers warmly and serve as the first point of contact for patients
• Answer incoming calls promptly and manage phone systems (e.g., RingCentral)
• Perform front desk duties, including cross-training and maintaining punctual, reliable coverage
• Process incoming referrals and proactively contact patients to schedule appointments
• Schedule consults and procedures while accurately collecting and updating demographic and insurance information
• Confirm, cancel, and reschedule appointments as needed
• Use EMR systems and the Patient Tracker to align provider availability with patient needs
• Perform patient check-in and check-out, including insurance verification, referrals, and collections
• Discuss insurance benefits with patients and coordinate with the billing team as needed
• Prepare and maintain required reports (e.g., sedation reports)
• Communicate effectively with providers, staff, and external offices regarding scheduling and patient needs
• Address patient concerns professionally and provide excellent customer service
• Perform additional administrative duties as assigned

Skills:

• Self-motivated with strong organizational and time management skills
• Strong verbal and written communication skills, with the ability to effectively interact with patients and clinicians regarding scheduling
• Ability to multitask in a professional and courteous manner, including managing a multi-line phone system
• Excellent problem-solving and interpersonal skills, with a focus on patient satisfaction
• Demonstrates teamwork, flexibility, and a positive, professional attitude in all interactions
• Proficient in computer systems and software, including Microsoft Office and EMR systems

IR Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prostate Centers USA is a network partner of Hemorrhoid Centers, Ortho Centers and IR Centers. "