Surgical Scheduler & Administrative Assistant

Heywood Healthcare Inc.; Westminster, Northern (MA, KY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Heywood Healthcare Inc. is seeking an Office Assistant II to schedule surgeries and referrals, manage prior authorizations, and handle office communications.

The role supports scheduling for both office-based and hospital procedures, coordinates with providers, and maintains patient records with accuracy. The position requires a High School diploma or equivalent and at least three years of medical-office experience, with strong communication and customer service skills.

Qualifications

• High School diploma or equivalent required.
• Three years of medical office experience preferred.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Ability to prioritize tasks in a busy environment.
• Computer literacy and willingness to learn EMR systems.
• Knowledge of medical terminology recommended.
• Flexible shifts; evenings and weekends may be required.
• Reliable transportation to travel between locations.

Responsibilities

• Answers telephones, schedules in-office appointments, takes messages accurately and routes appropriately.
• Completes tasks in clinical inbox/practice buckets promptly.
• Schedules and coordinates patient visits and procedures.
• Verifies insurance coverage and eligibility.
• Maintains records and daily deposits.
• Registers patients using registration/scheduling system.
• Performs general clerical duties to support office.
• Assists in scheduling and referrals for office and hospital procedures.
• Manages referrals and prior authorizations.
• Ensures patient safety and quality improvement.

Skills

Communication

Customer service

Task prioritization

Computer skills

EMR knowledge

Medical terminology

Flexible shifts

Transportation

Education

High School diploma

Job description

Heywood Healthcare Inc. is seeking an Office Assistant II to schedule surgeries and referrals, manage prior authorizations, and handle office communications.

The role supports scheduling for both office-based and hospital procedures, coordinates with providers, and maintains patient records with accuracy. The position requires a High School diploma or equivalent and at least three years of medical-office experience, with strong communication and customer service skills.