Surgical Scheduler

IR Centers; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

IR Centers at Urology Associates P.C. in Nashville, TN is seeking a Medical Receptionist / Surgical Scheduler to warmly welcome patients, check them in for appointments, and manage referrals with professionalism.

You will schedule consultations and procedures with providers, verify patient information and insurance, and coordinate with the billing team to ensure accurate processing, timing, and documentation.

Qualifications

• High school diploma or equivalent.
• 2 years medical scheduling experience.
• English required; bilingual preferred.

Responsibilities

• Greet callers and be the first point of contact for patients.
• Answer incoming calls promptly and manage phone systems (e.g., RingCentral).
• Process referrals and schedule appointments; verify demographics and insurance.
• Coordinate with billing on patient insurance and payments.
• Perform front desk duties and maintain punctual, reliable coverage.

Skills

Scheduling experience

Customer service

Communication

EMR systems

Phone etiquette

Multitasking

Microsoft Office

Teamwork

Education

High school diploma

Tools

EMR systems

Job description

IR Centers at Urology Associates P.C. is a multidisciplinary private practice endovascular lab in Nashville, TN. We are leading minimally invasive procedures across the U.S. by providing interventional radiology services in an outpatient setting.

Learn more about IR Centers here: https://youtu.be/YhLFlp789hg

Job Type: Full-time, Monday through Friday

Location: Nashville, TN 37212

As a Medical Receptionist / Surgical Scheduler at Urology Associates, you’ll play a key role in welcoming patients, checking them in for their appointments, and managing referral calls. Your primary responsibility will be reaching out to referred patients to schedule consultations and procedures in a timely, professional manner.

Qualifications:

• High school diploma or equivalent
• 2 years of medical scheduling experience
• English
• Bilingual (Preferred)

Responsibilities:

• Greet callers warmly and serve as the first point of contact for patients
• Answer incoming calls promptly and manage phone systems (e.g., RingCentral)
• Perform front desk duties, including cross-training and maintaining punctual, reliable coverage
• Process incoming referrals and proactively contact patients to schedule appointments
• Schedule consults and procedures while accurately collecting and updating demographic and insurance information
• Confirm, cancel, and reschedule appointments as needed
• Use EMR systems and the Patient Tracker to align provider availability with patient needs
• Perform patient check-in and check-out, including insurance verification, referrals, and collections
• Discuss insurance benefits with patients and coordinate with the billing team as needed
• Prepare and maintain required reports (e.g., sedation reports)
• Communicate effectively with providers, staff, and external offices regarding scheduling and patient needs
• Address patient concerns professionally and provide excellent customer service
• Perform additional administrative duties as assigned

Skills:

• Self-motivated with strong organizational and time management skills
• Strong verbal and written communication skills, with the ability to effectively interact with patients and clinicians regarding scheduling
• Ability to multitask in a professional and courteous manner, including managing a multi-line phone system
• Excellent problem-solving and interpersonal skills, with a focus on patient satisfaction
• Demonstrates teamwork, flexibility, and a positive, professional attitude in all interactions
• Proficient in computer systems and software, including Microsoft Office and EMR systems

IR Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prostate Centers USA is a network partner of Hemorrhoid Centers, Ortho Centers and IR Centers.