Medical Receptionist

Prostate Centers USA; Nashville (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

Urology Associates P.C. in Nashville, TN is seeking a Medical Receptionist / Surgical Scheduler to warmly greet patients, check them in, and manage referrals for scheduling consultations and procedures.

You will handle front desk duties, verify insurance, coordinate with billing, and use EMR and phone systems to arrange appointments, ensuring accuracy and patient satisfaction in a fast-paced outpatient setting.

Qualifications

• High school diploma or equivalent.
• 2 years of medical scheduling experience.
• English; bilingual preferred.

Responsibilities

• Greet callers warmly and serve as the first point of contact for patients.
• Answer incoming calls promptly and manage phone systems (e.g., RingCentral).
• Perform front desk duties, including cross-training and maintaining punctual, reliable coverage.
• Process incoming referrals and proactively contact patients to schedule appointments.
• Schedule consults and procedures while accurately collecting and updating demographic and insurance information.
• Confirm, cancel, and reschedule appointments as needed.
• Use EMR systems and the Patient Tracker to align provider availability with patient needs.
• Perform patient check-in and check-out, including insurance verification, referrals, and collections.
• Discuss insurance benefits with patients and coordinate with the billing team as needed.
• Prepare and maintain required reports (e.g., sedation reports).
• Communicate effectively with providers, staff, and external offices regarding scheduling and patient needs.
• Address patient concerns professionally and provide excellent customer service.
• Perform additional administrative duties as assigned.

Skills

Communication

Multitasking

Phone etiquette

Organization

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

EMR systems

RingCentral

Microsoft Office

Medical scheduling software

Job description

IR Centers at Urology Associates P.C. is a multidisciplinary private practice endovascular lab in Nashville, TN. We are leading minimally invasive procedures across the U.S. by providing interventional radiology services in an outpatient setting.

Learn more about IR Centers here: https://youtu.be/YhLFlp789hg

Job Type: Full-time, Monday through Friday

Location: Nashville, TN 37212

As a Medical Receptionist / Surgical Scheduler at Urology Associates, you’ll play a key role in welcoming patients, checking them in for their appointments, and managing referral calls. Your primary responsibility will be reaching out to referred patients to schedule consultations and procedures in a timely, professional manner.

Qualifications

• High school diploma or equivalent
• 2 years of medical scheduling experience
• English
• Bilingual (Preferred)

Responsibilities

• Greet callers warmly and serve as the first point of contact for patients
• Answer incoming calls promptly and manage phone systems (e.g., RingCentral)
• Perform front desk duties, including cross-training and maintaining punctual, reliable coverage
• Process incoming referrals and proactively contact patients to schedule appointments
• Schedule consults and procedures while accurately collecting and updating demographic and insurance information
• Confirm, cancel, and reschedule appointments as needed
• Use EMR systems and the Patient Tracker to align provider availability with patient needs
• Perform patient check-in and check-out, including insurance verification, referrals, and collections
• Discuss insurance benefits with patients and coordinate with the billing team as needed
• Prepare and maintain required reports (e.g., sedation reports)
• Communicate effectively with providers, staff, and external offices regarding scheduling and patient needs
• Address patient concerns professionally and provide excellent customer service
• Perform additional administrative duties as assigned

Skills

• Self-motivated with strong organizational and time management skills
• Strong verbal and written communication skills, with the ability to effectively interact with patients and clinicians regarding scheduling
• Ability to multitask in a professional and courteous manner, including managing a multi-line phone system
• Excellent problem-solving and interpersonal skills, with a focus on patient satisfaction
• Demonstrates teamwork, flexibility, and a positive, professional attitude in all interactions
• Proficient in computer systems and software, including Microsoft Office and EMR systems

IR Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.