Surgical Scheduler

APDerm Network of Practices; East Greenwich (RI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Mohs Coordinator to enhance the efficiency of Mohs surgery procedures and patient care. This role is pivotal in ensuring seamless communication between healthcare teams and patients, requiring exceptional organizational and interpersonal skills. The ideal candidate will thrive in a fast-paced environment, adeptly managing schedules, patient inquiries, and surgical preparations. Join a team that values positivity, productivity, and professionalism, and contribute to high-quality standards in patient care. If you are passionate about making a difference in healthcare, this opportunity is for you.

Qualifications

• High School Diploma or equivalent required.
• Preferred experience in dermatology and surgical scheduling.
• Medical assistant certification preferred.

Responsibilities

• Coordinate Mohs surgery procedures and patient care.
• Schedule surgeries and manage patient communications.
• Verify insurance and prepare surgical patient packets.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Customer Service

Organizational Skills

Time Management

Problem-Solving

Analytical Skills

Education

High School Diploma or GED

Medical Assistant Certification

Tools

EMA

Athena GE

GE Centricity

Epic

Microsoft Office Suite

Job description

Overview

The Mohs Coordinator reports to Mohs Access Manager. The Mohs Coordinator plays a crucial role in ensuring seamless coordination of Mohs surgery procedures, excisions, patient care, and communication with healthcare teams. This position requires exceptional organizational, communication, and interpersonal skills.

Responsibilities

• Knowledge of Mohs Appropriate Use Criteria.
• Receive all incoming patient calls regarding Mohs (its own queue).
• See that the phone is answered before the third ring. Collect and respond to messages left on the Mohs voicemail.
• Schedule Mohs surgery and excision procedures.
• Coordinating repair for complex cases with plastics/oculoplastics.
• Perform Mohs surgical phone consults, managing pathology logs and workflow, communicating results to patients as directed by the provider.
• Triaging and processing referrals via fax and email from outside providers.
• Verifying insurance coverage, referrals, and provide procedure codes to PA department for prior authorization when applicable.
• Preparing surgical patient packets to be mailed or sent through EMR.
• Review surgical schedules daily for accuracy.
• Maintain schedule to capacity/avoiding excessive overbooking.
• Oversee/maintain organized cancellation list the wait list, move up promptly when an appointment slot opens.
• Coordinate rescheduling of all cancellations.
• Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behaviour and actions that do not meet APDerm standards.

Qualifications

Minimum Qualifications

• Mandatory High School Diploma or equivalent (GED) required.
• Preferred dermatology, Mohs experience and or surgical scheduling
• Preferred Medical assistant certification

Skills, Knowledge, & Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Working knowledge of EMA, Athena GE, GE Centricity, and Epic
• Complete Administrative Proficiency (Microsoft Office Suite, Web-based applications, email, or related software)
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.
• Ability to function well in a high-paced and at times stressful environment.
• Strong interpersonal and customer service skills required to communicate with patients, family members, clinicians, as well as other colleagues in a positive, professional manner.