Call Center Patient Scheduler (NOT A REMOTE POSITION)

Gastroenterology of the Rockies; Louisville (CO, KY); Remote; USD 60,000 - 80,000; Full time

Job description

Call Center Patient Scheduler (NOT A REMOTE POSITION)

Join our team as a Call Center Patient Scheduler (NOT A REMOTE POSITION) at Gastroenterology of the Rockies.

Job Details

Location: Administrative Building (Louisville)/Not Remote

Pay Range: $19.00/hr - $22.00/hr (based on experience and skills)

Type: Full-Time, Non-Exempt

Reports to: Call Center Manager

Position Summary

Gastroenterology of the Rockies, a rapidly growing practice with multiple locations, seeks a Medical Patient Scheduler. The role involves scheduling patient visits and procedures, communicating effectively with patients, and maintaining accurate records to ensure high-quality patient care.

Responsibilities

• Respond professionally to patient calls for scheduling appointments and procedures.
• Gather and update patient demographic, insurance, and medical history information.
• Coordinate with medical staff to prioritize urgent cases.
• Refer billing-related inquiries to the billing department.
• Explain pre-appointment procedures and send appointment details to patients.
• Participate in staff meetings to improve patient care and department efficiency.
• Send appointment reminders via the “Recall” process.
• Advocate for patients to ensure satisfaction and proper care.
• Report any patient dissatisfaction to supervisors.
• Perform additional tasks as assigned by management.

Qualifications

• High School Diploma or equivalent.
• Call Center experience preferred; 1-2 years as a patient scheduler (GI experience a plus).
• Excellent communication skills, especially over the phone.
• Ability to handle pressure and resolve problems effectively.
• Basic computer skills; experience with medical software (Intergy) preferred.

Physical & Environmental Requirements

• Office environment; ability to operate standard office equipment.
• Ability to walk short distances and perform repetitive motions.

Note: We require COVID-19 vaccination or a qualified exemption, aligning with our hospital partners.