Surgical Robotics Software Escalation Engineer (C++/C#)

ZAP Surgical Systems, Inc.; San Carlos (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Zap Surgical Systems, Inc. in San Carlos, CA is seeking a Software Escalation Engineer (C++/C#) to bridge field and product development, investigating software issues from clinical sites and building diagnostic tools.

You will work across the control-system stack (C#, C++, structured text, TwinCAT), the planning-platform stack (C++ and TypeScript), patient management (DICOM, JSON, PostgreSQL), and the networking layer (TCP/IP, REST, gRPC, HIPAA/GDPR).

Qualifications

• Bachelor's or Master's degree in computer science, physics or engineering.
• Software development experience with C#, C++, .NET, and Python.
• Strong communication skills with the ability to work effectively with a distributed team.

Responsibilities

• Collaborate with Service teams to reproduce and document discrepancy reports from clinical users.
• Lead R&D engineers to root-cause and resolve component discrepancies.
• Develop, with R&D and Production engineers, new features for ZAP-X operations and manufacturing.
• Assist the Regulatory and Quality Assurance teams with design documentation in support of the ZAP Quality Manual.
• Assist the R&D and Quality Assurance teams with the execution of test procedures prior to product release.
• Develop testing suites to verify the implementation of a component's design automatically and continuously.
• Travel periodically to remote sites to assist Service teams with the installation of ZAP-X components.

Skills

C#

C++

.NET

Python

Cross-functional collaboration

Communication skills

Education

Bachelors or Masters in computer science, physics or engineering

Job description

Zap Surgical Systems, Inc. in San Carlos, CA is seeking a Software Escalation Engineer (C++/C#) to bridge field and product development, investigating software issues from clinical sites and building diagnostic tools.

You will work across the control-system stack (C#, C++, structured text, TwinCAT), the planning-platform stack (C++ and TypeScript), patient management (DICOM, JSON, PostgreSQL), and the networking layer (TCP/IP, REST, gRPC, HIPAA/GDPR).