Software Escalation Engineer (C++/C#)

ZAP Surgical Systems, Inc.; San Carlos (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Zap Surgical Systems, Inc. in San Carlos, CA is seeking a Software Escalation Engineer (C++/C#) to bridge field and product development, investigating software issues from clinical sites and building diagnostic tools.

You will work across the control-system stack (C#, C++, structured text, TwinCAT), the planning-platform stack (C++ and TypeScript), patient management (DICOM, JSON, PostgreSQL), and the networking layer (TCP/IP, REST, gRPC, HIPAA/GDPR).

Qualifications

• Bachelor's or Master's degree in computer science, physics or engineering.
• Software development experience with C#, C++, .NET, and Python.
• Strong communication skills with the ability to work effectively with a distributed team.

Responsibilities

• Collaborate with Service teams to reproduce and document discrepancy reports from clinical users.
• Lead R&D engineers to root-cause and resolve component discrepancies.
• Develop, with R&D and Production engineers, new features for ZAP-X operations and manufacturing.
• Assist the Regulatory and Quality Assurance teams with design documentation in support of the ZAP Quality Manual.
• Assist the R&D and Quality Assurance teams with the execution of test procedures prior to product release.
• Develop testing suites to verify the implementation of a component's design automatically and continuously.
• Travel periodically to remote sites to assist Service teams with the installation of ZAP-X components.

Skills

C#

C++

.NET

Python

Cross-functional collaboration

Communication skills

Education

Bachelors or Masters in computer science, physics or engineering

Job description

Zap Surgical Systems is a surgical robotics start-up located in San Carlos, CA. Leveraging its unique gyroscopic motion and self-shielded design, our product, the ZAP-X®, is disrupting the industry and opening new frontiers in modern radiosurgery. Zap’s employees thrive in an environment where multiple fields of study come together to solve challenging and important problems. You will be joining a diverse, cross-functional team that is bringing to market the most advanced stereotactic radiotherapy technology.

About the Role

The Software Escalation Engineer (C++/C#), serves as the bridge between the field and product development, combining technical investigation, software development, and cross-functional collaboration. A typical day may involve investigating and reproducing a software issue reported from a clinical site, developing diagnostic or service tools, implementing software improvements, or partnering with engineering teams to bring new capabilities into the ZAP-X System. This engineer supports four technology areas: the control-system stack (C#, C++, Structured Text, and TwinCAT), the planning-platform stack (C++ and TypeScript), patient management (DICOM, JSON, and PostgreSQL), and the networking and cybersecurity layer (TCP/IP, REST, gRPC, and HIPAA/GDPR compliance). The engineer delivers solutions to ZAP Surgical's clinical sites worldwide: the US, Latin America, Europe, Asia, and the Middle East. The position is ideally based in San Carlos, California, but ZAP will consider outstanding candidates from the EU.

Primary Responsibilities

• Collaborate with Service teams to reproduce and document discrepancy reports from clinical users.
• Lead R&D engineers to root-cause and resolve component discrepancies.
• Develop, with R&D and Production engineers, new features for ZAP-X operations and manufacturing.
• Assist the Regulatory and Quality Assurance teams with design documentation in support of the ZAP Quality Manual.
• Assist the R&D and Quality Assurance teams with the execution of test procedures prior to product release.
• Develop testing suites to verify the implementation of a component's design automatically and continuously.
• Travel periodically to remote sites to assist Service teams with the installation of ZAP-X components.

Primary Requirements

• Bachelors or Masters degrees in computer science, physics or engineering.
• Software development experience with C#, C++, .NET, and Python.
• Strong communication skills with the ability to work effectively with a distributed team.

Desired Experience

• Five to ten years of experience integrating software tools into complex hardware devices.
• Experience supporting or developing software components in a regulated industry.
• Motion control knowledge and development experience with ACS or Beckhoff controllers (or equivalent).