Surgical Office Manager | Multi-Location Leadership (Daytime)

UPMC; Farrell (Mercer County); On-site; USD 48,000 - 62,000; Full time

Job summary

UPMC Jameson and UPMC Horizon seek an experienced Office Manager to oversee daily administrative and operational functions across multiple surgical practices in New Castle, PA and Farrell, PA. This leadership role focuses on efficient workflows, exceptional patient service, and staff development.

The ideal candidate will have strong communication and organizational skills, with a track record of managing competing priorities and maintaining a patient-centric environment.

Qualifications

• Bachelor's Degree in Health Care or Business plus 1 year healthcare or management experience
• Associate's Degree in Health Care or Business plus 2 years healthcare experience
• Or 1 year of management experience
• High School Diploma plus 3 years healthcare experience or 1 year of management experience

Responsibilities

• Anticipate scheduling issues when members of the staff are not scheduled.
• Coordinate and staff laser templates, ensuring that patients are properly scheduled.
• Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
• Order all supplies and services as needed for this practice.
• Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
• Provide and coordinate maintenance on all equipment used by the clinical staff of the department.

Skills

Leadership

Staff scheduling

Communication

Organizational skills

Education

Bachelor's Degree in Health Care or Business

Associate's Degree in Health Care or Business

High School Diploma

Job description

UPMC Jameson and UPMC Horizon seek an experienced Office Manager to oversee daily administrative and operational functions across multiple surgical practices in New Castle, PA and Farrell, PA. This leadership role focuses on efficient workflows, exceptional patient service, and staff development.

The ideal candidate will have strong communication and organizational skills, with a track record of managing competing priorities and maintaining a patient-centric environment.