Surgical Instrument Field Service Tech I

B. Braun Group; Hartford (CT); On-site; USD 41,000 - 52,000; Full time

Job summary

The Field Service Technician I position in Hartford, CT at B. Braun Medical Inc. supports instrument maintenance at customer sites, working with senior technicians to ensure functional surgical tools and high-quality service.

The role emphasizes hands-on repair, on-site inspections, and collaboration with sales to support territory growth. The ideal candidate has a high school diploma, repair experience with delicate instruments, strong communication, and the ability to travel to customer

Qualifications

• High school diploma or equivalent required.
• Experience repairing, machining, or handling delicate metal instruments.
• Strong communication and customer service skills are essential.
• Basic computer skills are expected.
• Ability to travel to customer locations and work independently.
• Overtime or adjusted schedules may be required.
• Preferred technical or associate degree.

Responsibilities

• Repair and maintain surgical instruments with guidance from senior technicians.
• Perform on-site inspections, testing, maintenance, and repairs.
• Troubleshoot instrument issues and determine solutions.
• Complete repairs accurately and on time.
• Build relationships with customers and provide excellent service.
• Collaborate with sales teams to support territory growth.
• Complete daily work orders and service documentation.
• Maintain customer reports and records.

Skills

Mechanical aptitude

Communication skills

Customer service skills

Reading technical instructions

Problem solving

Education

High school diploma or equivalent

Technical/ vocational or associate degree

Tools

Basic computer skills

Job description

The Field Service Technician I position in Hartford, CT at B. Braun Medical Inc. supports instrument maintenance at customer sites, working with senior technicians to ensure functional surgical tools and high-quality service.

The role emphasizes hands-on repair, on-site inspections, and collaboration with sales to support territory growth. The ideal candidate has a high school diploma, repair experience with delicate instruments, strong communication, and the ability to travel to customer