Field Service Technician — Surgical Instrument Repairs (Remote)

B. BRAUN MEDICAL (US) INC; Hartford (CT); On-site; USD 42,000 - 63,000; Full time

Job summary

B. Braun Medical, Inc. is seeking a Field Service Technician I in Hartford, Connecticut.

The position focuses on repairing, sharpening, and maintaining surgical instruments at customer sites, with remote working arrangements. You will work alongside senior technicians to ensure instruments function properly while delivering excellent customer service and support. Responsibilities include on-site inspections, troubleshooting, and completing repairs timely.

Qualifications

• High school diploma or equivalent.
• Experience repairing, machining, or handling delicate metal instruments.
• Strong communication and customer service skills.
• Basic computer skills.
• Ability to work independently and travel to customer locations.
• Flexibility to work overtime or adjusted schedules when needed.

Responsibilities

• Repair and maintain surgical instruments with guidance from senior technicians.
• Perform on-site inspections, testing, maintenance, and repairs.
• Troubleshoot instrument issues and determine appropriate solutions.
• Complete repairs accurately and on time.
• Build strong relationships with customers and provide excellent service.
• Work with Sales teams to support business growth in the territory.
• Follow all ISO, FDA, quality, and safety requirements.

Skills

Mechanical aptitude

Problem solving

Customer service

Communication

Basic computer skills

Independent work

Travel to customer locations

Education

High school diploma or equivalent

Associate degree or technical certification

Job description

B. Braun Medical, Inc. is seeking a Field Service Technician I in Hartford, Connecticut.

The position focuses on repairing, sharpening, and maintaining surgical instruments at customer sites, with remote working arrangements. You will work alongside senior technicians to ensure instruments function properly while delivering excellent customer service and support. Responsibilities include on-site inspections, troubleshooting, and completing repairs timely.