Field Service Technician I - Surgical Instrument Repair

RXinsider LTD.; Hartford (CT); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Tuition reimbursement

Job summary

B. Braun Medical Inc. is seeking a Field Service Technician I to repair, sharp en, and maintain surgical instruments at customer sites in Central Connecticut.

You will work with senior technicians, travel to locations, and deliver excellent customer service while ensuring instruments function properly. The role requires a high school diploma or equivalent, the ability to travel, and good communication. It offers a comprehensive benefits package and opportunities for growth within the B.

Qualifications

• High school diploma or equivalent.
• Experience repairing, machining, or handling delicate metal instruments.
• Strong communication and customer service skills.
• Basic computer skills.
• Ability to work independently and travel to customer locations.
• Flexibility to work overtime or adjusted schedules when needed.

Responsibilities

• Repair and maintain surgical instruments with guidance from senior technicians.
• Perform on-site inspections, testing, maintenance, and repairs.
• Troubleshoot instrument issues and determine appropriate solutions.
• Complete repairs accurately and on time.
• Build strong relationships with customers and provide excellent service.
• Work with Sales teams to support business growth in the territory.
• Understand customer needs and provide recommendations when appropriate.
• Complete daily work orders and service documentation.
• Maintain customer reports and records.
• Collaborate with service, technical, and sales teams.
• Follow all ISO, FDA, quality, and safety requirements.

Skills

Mechanical aptitude

Problem solving

Reading technical instructions

Attention to detail

Communication with customers

Education

High school diploma or equivalent

Technical/vocational/associate degree (preferred)

Job description

B. Braun Medical Inc. is seeking a Field Service Technician I to repair, sharp en, and maintain surgical instruments at customer sites in Central Connecticut.

You will work with senior technicians, travel to locations, and deliver excellent customer service while ensuring instruments function properly. The role requires a high school diploma or equivalent, the ability to travel, and good communication. It offers a comprehensive benefits package and opportunities for growth within the B.