Field Service Technician I – Remote Instrument Repair

B. Braun Group; Hartford (CT); On-site; USD 63,000 - 95,000; Full time

Job summary

B. Braun Medical Inc. in Hartford, CT is seeking a Field Service Technician I to repair and maintain surgical instruments at customer sites. You will work with senior technicians and deliver excellent service while ensuring instruments function properly.

This role requires a HS diploma, the ability to travel to customer locations, basic computer skills, and strong communication. The position offers a remote working model with competitive pay and benefits.

Qualifications

• High school diploma or equivalent.
• Experience repairing, machining, or handling delicate metal instruments.
• Strong communication and customer service skills.
• Basic computer skills.
• Ability to travel to customer locations.
• Flexibility to work overtime or adjusted schedules.

Responsibilities

• Repair and maintain surgical instruments with guidance from senior technicians.
• Perform on-site inspections, testing, maintenance, and repairs.
• Troubleshoot instrument issues and determine appropriate solutions.
• Complete repairs accurately and on time.
• Build strong relationships with customers and provide excellent service.
• Work with Sales teams to support business growth in the territory.
• Complete daily work orders and service documentation.
• Maintain customer reports and records.
• Collaborate with service, technical, and sales teams.
• Keep work areas and equipment clean and organized.
• Follow all ISO, FDA, quality, and safety requirements.

Skills

Mechanical aptitude

Troubleshooting

Reading instructions

Basic math

Communication

Education

High school diploma or equivalent

Job description

B. Braun Medical Inc. in Hartford, CT is seeking a Field Service Technician I to repair and maintain surgical instruments at customer sites. You will work with senior technicians and deliver excellent service while ensuring instruments function properly.

This role requires a HS diploma, the ability to travel to customer locations, basic computer skills, and strong communication. The position offers a remote working model with competitive pay and benefits.