Field Service Technician I: Surgical Instrument Repair

RXinsider LTD.; Hartford (CT); On-site; USD 87,281,000 - 130,891,000; Full time

Job summary

B. Braun Medical Inc. in Central Connecticut seeks a Field Service Technician I to repair, sharpen, and maintain surgical instruments at customer sites.

You will work with senior technicians and deliver excellent customer service while ensuring instruments function properly. Responsibilities include on-site inspections, testing, maintenance, and repairs; troubleshooting issues; building relationships with customers; supporting sales in the territory; and completing service documentation and

Qualifications

• High school diploma or equivalent.
• Experience repairing, machining, or handling delicate metal instruments.
• Strong communication and customer service skills.
• Basic computer skills.
• Ability to work independently and travel to customer locations.
• Flexibility to work overtime or adjusted schedules when needed.

Responsibilities

• Repair and maintain surgical instruments with guidance from senior technicians.
• Perform on-site inspections, testing, maintenance, and repairs.
• Troubleshoot instrument issues and determine solutions.
• Complete repairs accurately and on time.
• Build relationships with customers and provide excellent service.
• Work with Sales teams to support business growth in the territory.
• Understand customer needs and provide recommendations when appropriate.
• Complete daily work orders and service documentation.
• Maintain customer reports and records.
• Collaborate with service, technical, and sales teams.
• Keep work areas and equipment clean and organized.
• Follow all ISO, FDA, quality, and safety requirements.

Skills

Repairing instruments

Customer service

Communication

Travel to customer sites

Education

High school diploma

Technical/associate degree

Job description

B. Braun Medical Inc. in Central Connecticut seeks a Field Service Technician I to repair, sharpen, and maintain surgical instruments at customer sites.

You will work with senior technicians and deliver excellent customer service while ensuring instruments function properly. Responsibilities include on-site inspections, testing, maintenance, and repairs; troubleshooting issues; building relationships with customers; supporting sales in the territory; and completing service documentation and