SURGICAL COUNSELOR

Paycom; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

Vance Thompson Vision in Omaha, NE seeks a Surgical Counselor to educate patients about refractive, laser and surgical procedures, schedule procedures, and explain financial responsibilities. You will ensure high standards of patient care and clear communication in a busy medical office.

Join a team committed to exceptional patient service and collaborative care. Prior medical office experience is preferred; high school diploma required.

Qualifications

• High school diploma required; medical office experience preferred.
• Committed to patient education and providing excellent customer service.
• Detail-oriented with ability to manage multiple priorities.
• Clear and concise communicator.

Responsibilities

• Educate patients on refractive, laser and surgical procedures.
• Schedule refractive, laser and surgical procedures and manage schedules.
• Educate patients on financial responsibility and obtain consent forms as needed.
• Answer patient phone calls and address questions or concerns.
• Provide related services to maintain high standards of patient care.
• Communicate with supervisor/surgeon about patient concerns; make follow-up calls.

Skills

Excellent communication

Patient education

Scheduling abilities

Multitasking

Detail-oriented

Customer service

Education

High school diploma or equivalent

Job description

Why VTV:At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact.Our core values that provide our foundation:Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.Job Opportunity:We are growing and we are looking for a Surgical Counselor to join our team!You Are:Ready to live out our core values in patient and team member interactionsCommitted to patient education and providing excellent customer serviceDetail-oriented, and good at managing multiple prioritiesA clear and concise communicatorYou Will Make an Impact By:Ensuring thorough patient education and counseling about refractive, laser and surgical procedures.Scheduling refractive, laser and surgical procedures for patients; oversees maintenance and distribution of schedules.Educating patients on financial responsibility, and answers questions on financial documents and ensures patients sign any necessary consent forms.Answering patient phone calls regarding questions or concerns.Providing other related services to ensure the highest standards of patient care.Communicating with supervisor and/or surgeon regarding potential patient concernsMaking follow-up calls to potential refractive candidates.You Have:A high school diploma or equivalentPrevious experience in a medical office setting preferredInvestments in YOU:Vance Thompson Vision offers a full benefits package and competitive compensation, including:$150 shoe allowance for full time staff401k with company contributionsEducation AllowanceWellness Program paired with a Lifestyle Spending AccountVance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.