Surgical Coordinator, Orthopedics (Falmouth)

Cape Cod Healthcare Inc; Falmouth (MA); On-site; USD 31,000 - 37,000; Full time

Job summary

Medical Affiliates of Cape Cod is seeking a Surgical Coordinator for Orthopedics in Falmouth. The role involves scheduling surgeries, coordinating with referring providers, and ensuring proper financial clearance with insurers.

You will manage patient check-in/out, verify insurance details, and maintain HIPAA compliance while delivering excellent customer service. The position is based in Massachusetts with potential float to MACC practices as needed.

Qualifications

• Experience in a medical office environment preferred.
• Strong customer service and communication skills.
• Proficient with medical office software and MS Office.

Responsibilities

• Schedule surgical appointments and coordinate with providers.
• Obtain and relay lab, imaging, and cardiology reports as needed.
• Secure prior authorizations according to insurer guidelines.
• Verify insurance and demographic information; collect co-pays.
• Answer calls promptly and document interactions in EMR.

Skills

Customer service

Communication

Typing 30 WPM

English language

Education

High school diploma

Bachelor’s Degree

Tools

MS Office

EMR/EHR systems

Job description

Job Description - Surgical Coordinator, Orthopedics (Falmouth) (260814-50014371)

Purpose of Position : To provide surgical scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

Description

• Schedule surgical appointments for the practice
• Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
• Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
• Communicate with referring providers regarding scheduling and completion of surgeries
• Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Float to front desk for coverage when needed
• Ability to float to other MACC practices when required
• Perform other work-related duties and activities as assigned or requested

Qualifications

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor’s Degree
• Demonstrated excellence in providing customer service
• Strong communication and interpersonal skills
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred

Schedule Details

40 Hours per week, Monday-Friday, No Weekends and No holidays

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Falmouth

Department

MAC-Orthopedics

Annual/Hourly

Hourly

Hiring Pay Range

$ 22.79 - $ 26.74