Surgical Coordinator - Dr. Eizember

TSAOG Orthopaedics & Spine; San Antonio (TX); Vor Ort; USD 50.000 - 65.000; Vollzeit

Zusammenfassung

The Surgical Coordinator at TSAOG Orthopaedics & Spine oversees the daily activities of the physician's surgery practice, coordinating with the clinical team to ensure patients are approved and scheduled for surgery. This role supports the Orthopaedic Spine Surgeon, Dr.

Shane Eizember, and involves coordinating with departments and outside parties. Responsibilities include managing the surgical schedule in Athena, communicating pre-op requirements, and guiding patients on costs with referrals to

Qualifikationen

• Must have clinical knowledge and experience in a medical setting.
• Familiar with automated practice management systems and EMR such as Athena.
• Understanding of health insurance requirements related to medical reimbursement.

Aufgaben

• Coordinate daily surgical scheduling and administrative tasks for the physician's practice.
• Communicate with departments and outside parties to obtain approvals and scheduling.
• Enter surgical/clinical charges into Athena and maintain accurate records.
• Advise patients on pre-surgical requirements and potential out-of-pocket costs.
• Serve as liaison between staff, authorization department, and supervisor.
• Monitor Hold buckets, assist reimbursement department with open claims.

Kenntnisse

Clinical knowledge

Athena EMR

Insurance knowledge

Ausbildung

Nationally Registered Medical Assistant Certification

High School Diploma

Tools

Athena EMR

Jobbeschreibung

JOB SUMMARY

The Surgical Coordinator is responsible for the overall daily activities of the physician’s surgery practice. In coordination with the clinical team, their responsibilities include communicating with different departments and outside parties to ensure surgery patients get approved and scheduled for surgery.

SUPERVISOR: Clinic Manager

Assigned Surgeon: Orthopaedic Spine Surgeon, Dr. Shane Eizember.

Travel Locations: Mission Trail, Westover Hills and Quarry Area.

Duties Include, But Are Not Limited To

• Interacts with administrative and clinical staff including front desk, medical records, nursing, and ancillary services (when applicable) to ensure maximum utilization of resources and the efficient delivery of services.
• Oversees the day-to-day activities and schedule of surgical patients.
• Ensures surgical orders are submitted and processed for authorization.
• Schedules patients for surgery and advises patients of pre-surgical requirements to include laboratory orders, educational classes and/or x-rays.
• Advises patients of co-payment, co-insurance or other out-of-pocket expenses prior to surgery and refers patient to a financial counselor when necessary.
• Maintains surgical schedule and serves as liaison between staff and authorization department.
• Enters surgical/clinical charges into Athena
• Documents patient phone calls, prescription refill messages, and obtains physician signature.
• Ensures patient phone calls are retrieved and returned in a timely manner.
• Works with Medical Secretary on phone and Athena documentation tasks (buckets).
• Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed.
• Works with physician and patients on obtaining research scores for SOS.
• Coordinates On-Call rounding lists of patients.
• Ensures regulatory compliance and reports any issues to Clinic Manager as they arise
• Requires regular and consistent attendance.

Requirements

POSITION REQUIREMENTS:

EDUCATION: High School Diploma or equivalent. Nationally Registered Medical Assistant Certification required (must be obtained within 6 months of hire and/or must be kept current).

EXPERIENCE: Minimum of two years clinical experience with supervisory responsibility.

SKILLS: Must have clinical knowledge. Familiar with automated practice management systems and/or EMR such as Athena. Must be familiar with health insurance requirements as it relates to medical reimbursement (i.e., deductibles, co-pays, etc.).

ABILITIES: Must demonstrate strong and effective communication skills. Must be able to lead by example effectively. Excellent planning, organization and task managements skills. Ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation is required.

OTHER: Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged standing, sitting, stretching, and some bending. Requires eye hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information to patients and team members. Normal but fast-paced work environment.

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