Clinical Coordinator - Dr. Glazier

TSAOG Orthopedic & Spine; San Antonio (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

TSAOG Orthopedic & Spine in San Antonio seeks a Clinic Coordinator to manage patient interactions, schedule appointments, and support administrative functions.

The role includes travel to Mission Trail and Ridgewood locations, coordinating communications, entering EMR charges, and ensuring privacy compliance while maintaining a welcoming office environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems and office software.
• Ability to work effectively in a fast-paced environment.
• Knowledge of medical terminology and healthcare processes is a plus.
• Compassionate and patient-focused attitude.
• Requires regular and predictable attendance.

Responsibilities

• Serve as primary point of contact for patients.
• Schedule and confirm patient appointments.
• Maintain accurate patient records and privacy compliance.
• Assist patients with insurance verification and billing inquiries.
• Coordinate communication between patients and providers to facilitate care.
• Manage patient flow and a welcoming office environment.
• Enter clinical charges into EMR.
• Document patient calls, prescription refill messages, and obtain physician signature.
• Manage clinical risk issues for patients/physician.
• Ensure patient calls are retrieved and returned promptly.
• Work with Medical Administrative Assist on phone and Athena documentation tasks.
• Monitor and manage Hold buckets on Athena Dashboard; assist Reimbursement Department with claims.
• Address concerns from patients, vendors, and staff; escalate to Clinic Manager as needed.
• Analyze wait times and propose improvements.
• Coordinate Physician meeting schedules and On-Call rounding lists.
• Ensure regulatory compliance and report issues to Clinic Manager.

Skills

Communication

Organization

EHR proficiency

Multitasking

Healthcare knowledge

Compassion

Attendance

Tools

Athena

EMR

Job description

Description

Job Title: Clinic Coordinator

Job Summary:

We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient interactions, ensuring a smooth and efficient patient experience, and supporting the administrative functions of our practice.

This Clinical Coordinator will be reporting to Orthopaedic Surgeon, Dr. Matthew Glazier.

Travel to the following locations is required: Mission Trail and Ridgewood

Key Responsibilities

• - Serve as the primary point of contact for patients, addressing inquiries and providing information about services.
• - Schedule and confirm patient appointments, ensuring optimal use of time and resources.
• - Maintain accurate patient records and ensure compliance with privacy regulations.
• - Assist patients with insurance verification and billing inquiries.
• - Coordinate communication between patients and healthcare providers to facilitate care.
• - Manage patient flow and ensure a welcoming environment in the office.
• - Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• -Enters clinical charges into EMR.
• -Documents patient phone calls, prescription refill messages, and obtains physician signature.
• -Manages clinical risk issues for patients/physician.
• -Ensures patient phone calls are retrieved and returned in a timely manner.
• -Works with Medical Administrative Assist on phone and Athena documentation tasks (buckets).
• -Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
• -Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed.
• -Analyzes average patient wait times and makes recommendations for improvement as needed.
• -Coordinates Physician meeting schedules, to include finding solutions where scheduling conflicts may exist.
• -Coordinates On-Call rounding lists of patients.
• -Ensures regulatory compliance and reports any issues to Clinic Manager as they arise.

Requirements

Skills and Qualifications

• - Excellent communication and interpersonal skills.
• - Strong organizational and multitasking abilities.
• - Proficiency in using electronic health record (EHR) systems and office software.
• - Ability to work effectively in a fast-paced environment.
• - Knowledge of medical terminology and healthcare processes is a plus.
• - Compassionate and patient-focused attitude.
• - Requires regular and predictable attendance.

We are an equal opportunity employer and welcome applications from all qualified individuals.

#Clinic1