Surgical Coordinator

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Westchester Medical Center Health Network is seeking an experienced medical office assistant to support practice managers and clinical teams. Responsibilities include answering phones, scheduling procedures, obtaining preauthorizations, and entering data into scheduling systems.

The role requires at least two years in a medical office and strong customer service skills; bilingual Spanish speakers are a plus.

Qualifications

• Minimum of two years in a medical office.
• Minimum of two years of customer service support experience.
• Bilingual Spanish-speaking candidates preferred, but not required.

Responsibilities

• Work with the clinical team to schedule patient procedures.
• Obtain insurance authorizations for surgical procedures.
• Assist the patient in scheduling pre-procedure testing.
• Inform the patient of the surgical appointment and pre-procedural requirements.
• Handle incoming call volume promptly and in a professional manner.
• Provide call confirmations to patients.
• Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately.
• Schedule patient appointments and procedures according to established policies and procedures.
• File or scan records into electronic medical records.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.
• Float to other offices as required for adequate coverage.

Skills

Customer service

Scheduling

Clerical tasks

Education

High school diploma or GED

Job description

Job Summary

Performs various clerical duties for the practice manager and/or supervisor, clinical team, or physicians, including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining preauthorization, entering information into the surgical scheduling system.

Responsibilities

• Work with the clinical team to schedule patient procedures.
• Obtain insurance authorizations for surgical procedures.
• Assist the patient in scheduling pre-procedure testing
• Inform the patient of the surgical appointment and pre-procedural requirements
• Handle incoming call volume promptly and in a professional manner
• Ability to provide a high level of customer service and satisfaction
• Provide call confirmations to patients
• Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately.
• Schedule patient appointments and procedures according to established policies and procedures.
• File or scan records into electronic medical records.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.
• Float to other offices as required for adequate coverage.

Qualifications/Requirements

Experience: Minimum of two years in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish-speaking candidates preferred, but not required.

Education: High school diploma or GED

Licenses / Certifications: N/A

Other: N/A

Special Requirements: N/A