Multi-Specialty Director of Operations

Mercy Medical Center, Inc.; Baltimore, Northern (MD, KY); Hybrid; USD 61,000 - 110,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid Time Off

Tuition reimbursement

Mental health resources

Disability benefits

Voluntary benefits

Employee rewards program

Job summary

Mercy Medical Center in Baltimore is recruiting a Multi-Specialty Director of Operations to lead site operations, budgets, and strategic initiatives for integrated primary care and specialty services.

The role focuses on physician relationships, practice development, and ensuring efficient workflow while aligning with Mercy's mission and NCQA standards. Strong management and financial skills are essential for success in a hospital setting.

Qualifications

• Bachelor’s degree in Healthcare, Finance or Strategic Management; Master’s preferred.
• 10 years of progressive management experience can substitute for education.
• 5–7 years in physician practice administration or healthcare management.

Responsibilities

• Provide leadership and oversight for daily primary care practice operations.
• Develop budgets, policies, and workflow processes across the site.
• Identify revenue opportunities and drive practice expansion and recruitment.
• Oversee contract implementation and physician employment agreements.
• Chair department meetings and communicate goals to direct reports.
• Ensure compliance with corporate policies and NCQA standards.

Skills

Financial management

Physician & staff relations

Contracting & recruitment

Excel / financial reports

Policy & procedure development

People management

Strategic planning

Education

Bachelor’s or advanced degree in Healthcare/Finance/Management

Tools

Practice Management Software

Job description

Summary

Join our Team at Mercy Medical Center - Now Hiring a Multi-Specialty Director of Operations!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025 & 2026. Additionally, we are proud to be a 7-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2026.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care

Responsibilities

The Multi-Specialty Director of Operations will provide leadership, direction and oversight in a manner consistent with the mission and core values of the organization and industry standard business practices. The Director will develop budgets, establish and apply established policies and procedures, and insure development and implementation of efficient workflow processes in all areas of the practice. This position is responsible for the identification and development of revenue opportunities, physician relationship building, practice building and expansion, and overall site and practice enhancement. This position works closely with all the physicians and staff in the site as well as the Site Medical Director and the Vice President. The position also interacts closely with other senior management team members to drive the success of corporate initiatives, practice development and key organizational goals. The Director also has responsibilities to oversee the day to day activities in the site as well as the primary care practice, physicians and staff.

• Responsible for financial management of the site, including preparing budgets, monitoring financial performance, and developing financial projections for new revenue opportunities, key projects, and organizational business decision support.
• Responsible for business and clinical operations of the site, providing leadership, direction, and oversight for daily primary care practice operations, including policy and procedure development, workflow efficiency, revenue management, charge capture processes.
• Responsible for transitioning new physicians into the practice, including oversight of contract implementation, practice setup, and ongoing compliance with contractual obligations of physicians and the organization. Assists with physician recruitment and the development of physician employment agreements.
• Responsible for the successful implementation of corporate initiatives, strategic plans, and key business initiatives related to areas of responsibility.
• Responsible for chairing and leading department meetings, including agenda development, priority setting, and driving completion of key action items.
• Communicates organizational goals, business issues, and initiative priorities to direct reports.
• Ensures compliance with all corporate policies, procedures, and NCQA standards related to areas of responsibility.
• Identifies key physician and employee relations issues and develops plans to address them.
• Participates effectively in team projects, corporate initiatives, and community events.
• Completes performance appraisals and competency assessments in a timely manner and ensures direct reports complete appraisals, as applicable.
• Performs other duties as assigned.

Requirements

• Must possess a degree in: Bachelor of Science Degree in Healthcare, Finance or Strategic Management – 10 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred.
• Must possess 5-7 years of progressively increasing management responsibility in physician practice administration, healthcare administration or a related field.
• Must have a proven track record of driving strategic program expansion.
• Must possess skills in:
  • Physician and staff relationship building
  • Physician Recruitment and Contracting
  • Excellent computer skills including experience in using excel, Outlook (E-Mail), Practice Management Software applications, financial management applications and other related applications
  • Development and interpretation of complex financial documents including profit & loss statement, budgets and other related reports
  • Human Resources Management
  • Business planning and development
  • Strong interpersonal skills
  • Ability to be detail-oriented and still remained focus on larger goals/targets

Min

USD $44.39/Hr.

Max

USD $79.90/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

ercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.