Surgical Concierge

Mountain View Eye Center; Fairbanks (AK); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary $25- $35

Medical, Dental, and Vision Insurance

Robust Ancillary Benefits

401(k) Plan with employer contribution

Company-Paid Life Insurance

Generous PTO/Holiday

EEO Statement

Job summary

Mountain View Eye Center in Fairbanks, AK seeks a Surgical Scheduler to coordinate ophthalmic surgeries and greet patients at the Mountain View location. You will serve as the primary contact between patients, the surgeon, and staff, ensuring clear communication and a first-class patient experience.

You will counsel patients on vision correction options, promote premium services, discuss financing (Alphaeon, CareCredit), explain payment protocols, and schedule pre-surgery testing and post-op

Qualifications

• One year of medical reception experience preferred
• High School diploma or equivalent
• Sales experience is a plus

Responsibilities

• Greet, introduce, and provide informational packets to all patients interested in surgery before they leave the clinic.
• Serve as the primary point of contact for patients, ensuring clear communication with the surgeon and staff.
• Deliver comprehensive vision correction counsel and promote premium services.
• Promote, educate, and close sales on Vision Correction with eligible patients.
• Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or CareCredit.
• Explain payment protocol (when payment is due and forms of payment accepted).
• Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon.
• Responsible for the verification of surgical authorizations before surgery in conjunction with the insurance coordinating team.
• Set appointments for pre-surgery testing and post-op appointments.
• Other duties as assigned.

Skills

Excellent salesmanship

Customer service

Strong communication

Team player

MS Office

G-Suite

EHR experience

Education

High School diploma or equivalent

Tools

EHR systems

Microsoft Office

G-Suite

Job description

Description

Mountain View Eye Center is a progressive ophthalmic medical and surgical practice, and we are searching for a surgical scheduler for our Mountain View location. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

This role involves counseling and promoting advanced vision correction options to all eligible patients and scheduling ophthalmic surgeries at our state-of-the-art ambulatory surgery center and local hospitals. You will inform patients about financial options, payments, and protocols and provide precise price estimations.

Our goal is to create a first-class experience for our surgical candidate patients by promoting premium vision correction services.

Duties/Responsibilities:

• Greet, introduce, and provide informational packets to all patients interested in surgery before they leave the clinic.
• Serve as the primary point of contact for patients, ensuring clear communication with the surgeon and staff.
• Deliver comprehensive vision correction counsel and promote premium services.
• Promote, educate, and close sales on Vision Correction with eligible patients.
• Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or CareCredit.
• Explain payment protocol (when payment is due and forms of payment accepted).
• Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon.
• Responsible for the verification of surgical authorizations before surgery in conjunction with the insurance coordinating team.
• Set appointments for pre-surgery testing and post-op appointments.
• Other duties as assigned.

Requirements

• Excellent Salesmanship and Closing Skills: Proven ability to effectively sell premium services and close deals with patients.
• Customer Service Excellence: Outstanding customer service skills, ensuring a positive patient experience.
• Proficient with Microsoft Office products, G-Suite, and Windows environment.
• Team Player: Flexibility and willingness to assist in all areas, effectively working in a team environment.
• Demonstrates superior communication skills, both verbal and written, to convey ideas and information clearly.
• Competency using EPM / EHR.
• EHR Experience: Familiarity with Electronic Health Records (EHR) systems.

Education and Experience:

• One year of medical reception experience preferred
• High School diploma or equivalent.
• Sales experience is a plus.

Benefits:

• Competitive Salary $25- $35
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company-Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement