Surgical Concierge

Northwest Eye Surgeons; Fairbanks (AK); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with employer contribution

Company-Paid Life Insurance

Generous PTO/Holiday

EEO Statement

Job summary

Mountain View Eye Center is seeking a full-time surgical scheduler at our Mountain View location. The role focuses on counseling patients on premium vision correction options, scheduling surgeries at our ambulatory center and local hospitals, and conveying payment options and estimates.

The ideal candidate will have medical reception experience, strong sales ability, and proficiency with EHR systems, MS Office, and G-Suite. Join a patient-centered team dedicated to quality outcomes.

Qualifications

• 1 year of medical reception experience preferred.
• High School diploma or equivalent.
• Sales experience is a plus.

Responsibilities

• Greet, introduce, and provide informational packets to patients interested in surgery.
• Serve as the primary point of contact for patients and coordinate with the surgeon and staff.
• Deliver comprehensive vision correction counsel and promote premium services.
• Promote, educate, and close sales on Vision Correction with eligible patients.
• Offer and review finance options with patients, including Alphaeon or CareCredit.
• Explain payment protocol and accepted forms of payment.
• Communicate surgery details to the center and arrange equipment/supplies.
• Verify surgical authorizations with the insurance coordinating team.
• Set appointments for pre-surgery testing and post-op visits.
• Other duties as assigned.

Skills

Salesmanship

Customer service

Communication

MS Office

Team player

Education

High School diploma or equivalent

Tools

EHR systems

Microsoft Office

G-Suite

Job description

Description

Mountain View Eye Center is a progressive ophthalmic medical and surgical practice, and we are searching for a surgical scheduler for our Mountain View location. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

This role involves counseling and promoting advanced vision correction options to all eligible patients and scheduling ophthalmic surgeries at our state-of-the-art ambulatory surgery center and local hospitals. You will inform patients about financial options, payments, and protocols and provide precise price estimations.

Our goal is to create a first-class experience for our surgical candidate patients by promoting premium vision correction services.

Job Type

Full-time

Duties/Responsibilities

• Greet, introduce, and provide informational packets to all patients interested in surgery before they leave the clinic.
• Serve as the primary point of contact for patients, ensuring clear communication with the surgeon and staff.
• Deliver comprehensive vision correction counsel and promote premium services.
• Promote, educate, and close sales on Vision Correction with eligible patients.
• Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or CareCredit.
• Explain payment protocol (when payment is due and forms of payment accepted).
• Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon.
• Responsible for the verification of surgical authorizations before surgery in conjunction with the insurance coordinating team.
• Set appointments for pre-surgery testing and post-op appointments.
• Other duties as assigned.

Requirements

• Excellent Salesmanship and Closing Skills: Proven ability to effectively sell premium services and close deals with patients.
• Customer Service Excellence: Outstanding customer service skills, ensuring a positive patient experience.
• Proficient with Microsoft Office products, G-Suite, and Windows environment.
• Team Player: Flexibility and willingness to assist in all areas, effectively working in a team environment.
• Demonstrates superior communication skills, both verbal and written, to convey ideas and information clearly.
• Competency using EPM / EHR.
• EHR Experience: Familiarity with Electronic Health Records (EHR) systems.

Education And Experience

• One year of medical reception experience preferred
• High School diploma or equivalent.
• Sales experience is a plus.

Benefits

• Competitive Salary $25- $35
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company-Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement

Salary Description

$25 - $35