Surgery Scheduling Specialist – Growth & Great Culture

IRMC Main Hospital; Indiana (PA); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

IRMC Main Hospital in Indiana, PA seeks a Surgery Scheduler for the IRMC Physician Group, Urology Department. This full-time, on-site role supports pre-registration, patient communication, insurance verification, and scheduling workflows to ensure smooth patient experiences.

You will verify insurance eligibility, discuss financial options, and coordinate with providers and billing while maintaining accuracy, privacy, and a high standard of customer service.

Formación

• Must be a high school graduate.
• Business or medical secretarial graduate or equivalent preferred.
• Current CPR certification preferred.

Responsabilidades

• Perform pre-registration function in conjunction with the office, OR, preregistration department and/or surgery centers.
• Provide excellent customer service during phone calls to patients to obtain or verify demographic information, insurance information and other required data.
• Verify eligibility of patient’s insurance and discuss discrepancies with the patient at preregistration; inform patient of amount to be paid prior to service.
• Provide patient with instructions relative to a scheduled appointment/procedure and answer questions about anticipated service.
• Discuss financial options for patient liability and refer patients to Financial Counselors for pre-collection or assistance in applying for financial assistance programs.
• Maintain a high standard of accuracy in pre-registration to facilitate a smooth registration process.
• Collect copays or coinsurances from insured patients and provide receipts when warranted.
• Answer telephones and route calls/messages according to policy.
• Generate surgical lists and communicate schedules to the office, billing department and Providers.
• Maintain filing system for insurance eligibility lists and office forms.
• Follow up with no-shows or cancellations; confirm procedures with patients as reminders.
• Maintain an orderly, neat and clean work area.
• Travel to other IPG offices as needed to cover when requested.
• Perform other tasks as requested.
• Cover office operations as needed
• Adhere to IHPS Policies and procedures
• Model appropriate customer services with patients, physicians, and employees
• Assist the Provider by sending approved electronic prescription via the electronic health record

Educación

High school diploma

Business or medical secretarial degree

CPR certification

Descripción del empleo

IRMC Main Hospital in Indiana, PA seeks a Surgery Scheduler for the IRMC Physician Group, Urology Department. This full-time, on-site role supports pre-registration, patient communication, insurance verification, and scheduling workflows to ensure smooth patient experiences.

You will verify insurance eligibility, discuss financial options, and coordinate with providers and billing while maintaining accuracy, privacy, and a high standard of customer service.