Patient Services & Front Desk Coordinator

Indiana Regional Medical Center; Indiana (PA); On-site; USD 32,000 - 48,000; Full time

Job summary

Indiana Regional Medical Center (IRMC) seeks a friendly front desk professional to greet patients, collect information, verify insurance, and schedule appointments. You will handle registrations, process payments, and answer calls while maintaining HIPAA and confidentiality standards.

Prior medical office or customer service experience is preferred, with a high school diploma and a medical secretarial background advantageous.

Qualifications

• 2 years of medical office or customer service experience preferred.
• High school graduate or equivalent required.
• Completion of a recognized medical secretarial program preferred.

Responsibilities

• Greet and register incoming patients and visitors in a prompt and pleasant manner.
• Review and process patient registration forms for accuracy.
• Collect and update personal and financial information from patients.
• Run insurance verification/eligibility for every patient.
• Schedule patient appointments according to provider protocol.
• Maintain copays, petty cash logs and receipts.
• Follow HIPAA, confidentiality and security rules when handling information.

Skills

Customer service

Front desk

Telephone etiquette

Interpersonal skills

Education

High school diploma or equivalent

Medical secretarial program

Tools

Cerner

Computers

Fax machines

Job description

Indiana Regional Medical Center (IRMC) seeks a friendly front desk professional to greet patients, collect information, verify insurance, and schedule appointments. You will handle registrations, process payments, and answer calls while maintaining HIPAA and confidentiality standards.

Prior medical office or customer service experience is preferred, with a high school diploma and a medical secretarial background advantageous.