Surgery Scheduling & Patient Experience Coordinator

Rochester Regional Health; Victor (ID); On-site; USD 25,000 - 32,000; Full time

Job summary

Rochester Regional Health is seeking a Surgery Coordinator to organize scheduling and maintenance of surgical services across the system. The role emphasizes coordination among physicians, patients, facilities and vendors, ensuring timely pre-certifications and accurate billing.

Daily duties include communicating with patients, coordinating surgical procedures, obtaining codes for authorizations, and maintaining EMR entries and schedules.

Qualifications

• Bachelor's degree in business, social sciences, human resources, or equivalent preferred.
• An equivalent combination of education and experience will be considered.
• Three plus years of healthcare experience preferred.

Responsibilities

• Communicate with patients in person or via the telephone with a cheerful and helpful attitude.
• Provides coordination of surgery to be performed with physician, patient, facility and vendor (if needed).
• Obtains surgical procedure and diagnosis codes to properly authorize/pre-certify surgery.
• Contact the billing department to obtain pricing for out-of-network and self-pay patients.
• Provides support to physician, clinical and clerical team members with questions and scheduling challenges
• Completes pre-certification/authorization with the patient’s insurance company providing any necessary documentation.
• Document authorization/pre-certification once received along with contact information of the person spoken with.
• Coordinates surgical clearance appointments between patient, departments, other providers and/or PCP.
• Contacts the patient and notifies them of the scheduled procedure and all necessary pre-op instructions.
• Coordinates with the hospital the arrival times of each scheduled patient and calls them with this information.
• Enters each surgery in the Surgical Booking module the EMR, and keeps spreadsheets up-to-date with correct surgery dates and times for OR.
• Assists in reviewing and revising policies and procedures pertaining to scheduling function.
• May need to attend meetings with physicians to review procedures and case load.
• Daily verification of add on cases performed after hours and confirm surgeries performed as scheduled to facilitate accurate billing.
• Review OR schedule against office physician schedule for accuracy, update EMR system as procedures are scheduled.
• May need to facilitate with scheduling timely transportation for patients to/from procedure.
• Communicates through EMR with providers and other departments with pertinent information related to surgical cases.
• Acts as regional liaison for RRH affiliates and regional sites that need assistance with coordinating procedures.
• Performs other responsibilities as necessary to ensure efficiency within the practice.
• Maintains operational knowledge of department equipment: telephones, computers, faxes, copier, printers.

Skills

Communication skills

Organizational skills

Customer service

Analytical skills

Education

Bachelor's degree

Tools

IDX/CCS knowledge

Job description

Rochester Regional Health is seeking a Surgery Coordinator to organize scheduling and maintenance of surgical services across the system. The role emphasizes coordination among physicians, patients, facilities and vendors, ensuring timely pre-certifications and accurate billing.

Daily duties include communicating with patients, coordinating surgical procedures, obtaining codes for authorizations, and maintaining EMR entries and schedules.