Operative Scheduling Representative

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a scheduling professional to manage elective surgical procedures and perioperative schedules. You will ensure alignment of surgeon preferences, patient needs, and OR resources while maintaining patient privacy and high service levels.

Responsibilities include data entry, reporting under supervision, and effective communication with physician offices. A strong customer service ethos and independent work style are required.

Qualifications

• Excellent customer service skills.
• Problem-solving based on departmental guidelines.
• Data entry and accuracy.
• Proficiency with word processing and spreadsheets.
• Ability to work independently.

Responsibilities

• Schedule elective surgical procedures and prepare perioperative schedules.
• Coordinate with physicians offices and perioperative team.
• Generate standard reports under supervision of Perioperative Business Manager.
• Communicate with physician offices regarding scheduling needs and resources.
• Ensure accurate times, physician availability, and case details before distribution.
• Maintain patient and staff privacy and confidentiality.
• Support physician marketing strategies through efficient scheduling and communication.
• Use resources judiciously to ensure cost-effective operations.
• Participate in multidisciplinary quality and service improvement initiatives.

Skills

Customer service

Data entry

Word processing

Spreadsheet skills

Independent work

Education

High school diploma or GED

Bachelor's degree equivalent (preferred)

Tools

Hospital information systems

Job description

About the Job

Schedules all elective surgical procedures. Participates in preparation of perioperative schedules and entry of data in the computer system. Ensures surgeon's preferences and patients' needs match available OR resources by accurate scheduling. Functions as a frontline point of contact for all physicians' offices. Exhibits customer service skills. Demonstrates critical thinking in initiating solutions to scheduling issues.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Assists the specialty team leaders in preference card maintenance.
• Assists with generating standard reports under direction of the Perioperative Business Manager.
• Assists with ongoing communication and education processes for physicians' office staffs under the direction of Information Systems Manager.
• Communicates appropriately to Perioperative Business Manager regarding supplies and equipment necessary for specific cases.
• Communicates effectively with physician(s) and physician's office staff and all customers to schedule surgical cases within the perioperative services.
• Ensures the accurate and appropriate scheduling of all cases performed within surgical services. Responsible for the daily case schedule and communicates any needs for scheduling modification and development.
• Ensures the validity and efficiency of the schedule by careful checking of times procedures physicians (including availability of anesthesiologists) x-ray films and old charts before the schedule is duplicated and distributed.
• Exhibits competency in computer skills and use of equipment needed in perioperative scheduling process.
• Maintains patient and associate privacy and confidentiality.
• Supports the establishment and execution of physician marketing strategies by providing efficient scheduling of cases and through excellent communication skills.
• Uses budgeted resources (personnel supplies and equipment) judiciously to ensure efficient and cost effective operation of the department.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required or
• Bachelor's degree equivalent; preferred and
• strong knowledge of medical terminology. required

Experience

• 1-2 years Experience in an operating room or surgical office setting required

Knowledge Skills and Abilities

• Excellent customer service skills.
• Problem-solving skills based on written departmental guidelines and criteria.
• Data entry skills.
• Working knowledge of word processing and spreadsheet software applications.
• Ability to work independently.

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.