Surgery Scheduler: Pre- & Post-Op Care Concierge

Cedars-Sinai; Beverly Hills (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Cedars-Sinai Medical Center in Beverly Hills, CA seeks a Surgery Scheduler to support physicians and staff in coordinating surgical schedules and patient flow.

You will manage pre-op and post-op appointments, verify insurance, obtain authorizations, assist with education, and serve as the main contact for patients throughout the perioperative process. This role requires strong organizational skills and excellent communication with clinicians and patients.

Qualifications

• High school diploma or GED required.
• Six (6) months of Surgery Scheduler, Patient Service Representative, Medical Assistant or related experience in an outpatient or inpatient clinical setting.

Responsibilities

• Schedule patient surgeries and pre/post-op appointments; verify insurance and obtain authorizations.
• Coordinate education classes and pre-op education as directed by physicians.
• Serve as primary contact for patients; liaison with physicians and internal/external departments.
• Arrange special equipment and ancillary services required for procedures.
• Respond to patient inquiries and provide service recovery when needed.

Skills

Scheduling

Patient communication

Healthcare administration

Education

High school diploma or GED

Job description

Job Description

The Surgery Scheduler supports the physician and clinical staff in administrative related tasks to ensure clinic workflow. This position is responsible for the day-to-day assigned physician practice including management of physician practice clinical and surgery schedule. Responsible for coordinating the patient experience within the practice through scheduling patient surgeries, outpatient procedures, provision of health education information and other related surgery and procedure scheduling tasks for various medical specialties of the Cedars-Sinai Medical Care Foundation.

Job Duties and Responsibilities:

• Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, acquiring surgery authorizations and health clearance. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.

• Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate education classes prior to the surgery as advised by the Physician

• Primary point of contact for the patient and will act as a liaison with the physician, patient and other departments both internal and external. Serves as a resource and support to the patients before, during, and after surgery.

• Ensures that all arrangements have been made for each surgical procedure including acquiring special equipment requested by physician for specific procedures.

• Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries and complaints, if needed. Provides service recovery and/raises issues to the supervisor when needed.

• Provides direct concierge coordination between office and patient designee.

• Manages physician referral work queues by completing referrals.

• Handles physician correspondence, forms, authorization requests, physician’s calendar and other transcription needs as required.

• Prepares charts and reviews/performs/updates demographics and insurance information.

• Works with the billing team to deliver information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.

• Collaborates with Workers Compensation Adjusters and Case Managers on worker’s compensation request for authorizations and will follow up to ensure completion of authorization and documentation.

• Provides clinical or administrative support based on operational needs.
  

Qualifications

Education:

High school diploma or GED required.

Experience:

Six (6) months of Surgery Scheduler, Patient Service Representative, Medical Assistant or related experience in an outpatient or inpatient clinical, ambulatory service center or hospital setting required.