Surgery Scheduling Specialist | Patient Concierge

Cedars-Sinai; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Cedars-Sinai is seeking a Surgery Scheduler to support physicians and clinical staff in administrative tasks and to manage day-to-day scheduling for patient surgeries and related procedures.

The role involves coordinating patient education, preparing charts, and ensuring proper authorization and insurance verification. Ideal candidates have at least 6 months of relevant scheduling or patient service experience in a medical setting.

Qualifications

• High school diploma or GED required.
• Six (6) months of Surgery Scheduler, Patient Service Representative, Medical Assistant or related experience in an outpatient or inpatient clinical, ambulatory service center or hospital setting required.

Responsibilities

• Handles scheduling for patient including pre-op and post-op appointments, verifying insurance, acquiring surgery authorizations and health clearance.
• Reviews risks and benefits of surgery with patient and facilitates education classes prior to surgery as advised by physician.
• Primary point of contact for patient; liaison with physician, patient, and departments.
• Ensures arrangements for each procedure including equipment requested by physician.
• Responds to patient inquiries and concerns, provides service recovery when needed.

Education

High school diploma or GED

Job description

Job Description

The Surgery Scheduler supports the physician and clinical staff in administrative related tasks to ensure clinic workflow. This position is responsible for the day-to-day assigned physician practice including management of physician practice clinical and surgery schedule. Responsible for coordinating the patient experience within the practice through scheduling patient surgeries, outpatient procedures, provision of health education information and other related surgery and procedure scheduling tasks for various medical specialties of the Cedars-Sinai Medical Care Foundation.

Job Duties and Responsibilities:

• Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, acquiring surgery authorizations and health clearance. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.

• Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate education classes prior to the surgery as advised by the Physician

• Primary point of contact for the patient and will act as a liaison with the physician, patient and other departments both internal and external. Serves as a resource and support to the patients before, during, and after surgery.

• Ensures that all arrangements have been made for each surgical procedure including acquiring special equipment requested by physician for specific procedures.

• Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries and complaints, if needed. Provides service recovery and/raises issues to the supervisor when needed.

• Provides direct concierge coordination between office and patient designee.

• Manages physician referral work queues by completing referrals.

• Handles physician correspondence, forms, authorization requests, physician’s calendar and other transcription needs as required.

• Prepares charts and reviews/performs/updates demographics and insurance information.

• Works with the billing team to deliver information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.

• Collaborates with Workers Compensation Adjusters and Case Managers on worker’s compensation request for authorizations and will follow up to ensure completion of authorization and documentation.

• Provides clinical or administrative support based on operational needs.

Qualifications

Education:

High school diploma or GED required.

Experience:

Six (6) months of Surgery Scheduler, Patient Service Representative, Medical Assistant or related experience in an outpatient or inpatient clinical, ambulatory service center or hospital setting required.