Surgery Scheduler & Patient Concierge

Cedars-Sinai; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Cedars-Sinai in Los Angeles, CA is seeking a Surgery Scheduler to support physicians and clinical staff with administrative duties and to manage day-to-day surgery scheduling across multiple specialties.

The role includes coordinating patient experiences, scheduling surgeries, OB/OR times, and coordinating education and related procedures.

Qualifications

• High School Diploma or GED required.
• Six (6) months experience as a Surgery Scheduler, Patient Service Representative, or Medical Assistant in outpatient or inpatient settings required.

Responsibilities

• Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, and health clearance for the patient.
• Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
• Acts as primary point of contact for patients and liaises with physicians, other departments, and external entities; provides concierge coordination between office and patient designee.
• Manages physician referral work queues and completes referrals; handles physician correspondence, forms, authorizations, and the physician’s calendar.

Skills

Scheduling

Patient Service

Communication

Health Education

Education

High School Diploma or GED

Job description

Job Description

The Surgery Scheduler supports the physician and clinical staff in administrative related tasks to ensure clinic workflow. This position is responsible for the day-to-day assigned physician practice including management of physician practice clinical and surgery schedule. This role serves as a key point of contact in coordinating the patient experience within the practice through scheduling patient surgeries, outpatient procedures, provision of health education information and other related surgery and procedure scheduling tasks for various medical specialties of the Cedars-Sinai Medical Care Foundation.

Primary Duties & Responsibilities

Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, health clearance for the patient. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.

• Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician
• Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments both internal and external; Serves as a resource and support to the patients before, during, and after surgery.
• Ensures that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures.
• Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries, and complaints, if needed, provides service recovery and/or escalate issues to the supervisor when necessary.
• Provides direct concierge coordination between office and patient designee.
• Manages physician referral work queues by completing referrals.
• Handles physician correspondence, forms and request for authorizations, and the physician’s calendar and other transcription needs as required.
• Prepares charts and reviews/performs/updates demographics and insurance information.
• Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
• Collaborates with workers comp adjusters and case managers on worker’ss comp request for authorizations and will follow up to ensure completion of authorization and documentation.
• Provides clinical or administrative support based on operational needs.

Qualifications

Education:

High School Diploma or GED required

Experience:

Six (6) months experience as a Surgery Scheduler, Patient Service Representative, Medical Assistant in an outpatient or inpatient clinical, ambulatory service center or hospital setting required.