Surgery Scheduler - Ob/Gyn and L&D (Pasadena)

Cedars-Sinai; Pasadena (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A prominent medical institution in Pasadena is seeking a Surgery Scheduler to manage the scheduling of surgeries and procedures. The role involves acting as a liaison between patients and physicians, ensuring all pre-operative and post-operative appointments are arranged, and supporting patients through the surgery process. Candidates should have a high school diploma and at least six months of relevant experience in a clinical or hospital setting. This position ensures clinic workflow efficiency and enhances the patient experience.

Qualifications

• High school diploma or GED required.
• Six months of experience in a similar role in clinical or hospital setting.

Responsibilities

• Handle all scheduling for patients including pre-op and post-op appointments.
• Act as a liaison between patients and physicians.
• Ensure arrangements for surgical procedures are made.
• Manage physician referral work queues.

Skills

Patient scheduling

Insurance verification

Patient support and education

Coordination between departments

Education

High school diploma or GED

Job description

Job Description

The Surgery Scheduler supports the physician and clinical staff in administrative related tasks to ensure clinic workflow. This position is responsible for the day-to-day assigned physician practice including management of physician practice clinical and surgery schedule. Responsible for coordinating the patient experience within the practice through scheduling patient surgeries, outpatient procedures, provision of health education information and other related surgery and procedure scheduling tasks for various medical specialties of the Cedars-Sinai Medical Care Foundation.

Job Duties and Responsibilities:

• Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, acquiring surgery authorizations and health clearance. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
• Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate education classes prior to the surgery as advised by the Physician
• Primary point of contact for the patient and will act as a liaison with the physician, patient and other departments both internal and external. Serves as a resource and support to the patients before, during, and after surgery.
• Ensures that all arrangements have been made for each surgical procedure including acquiring special equipment requested by physician for specific procedures.
• Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries and complaints, if needed. Provides service recovery and/raises issues to the supervisor when needed.
• Provides direct concierge coordination between office and patient designee.
• Manages physician referral work queues by completing referrals.
• Handles physician correspondence, forms, authorization requests, physician’s calendar and other transcription needs as required.
• Prepares charts and reviews/performs/updates demographics and insurance information.
• Works with the billing team to deliver information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
• Collaborates with Workers Compensation Adjusters and Case Managers on worker’s compensation request for authorizations and will follow up to ensure completion of authorization and documentation.
• Provides clinical or administrative support based on operational needs.

Qualifications

Education:

High school diploma or GED required.

Experience:

Six (6) months of Surgery Scheduler, Patient Service Representative, Medical Assistant or related experience in an outpatient or inpatient clinical, ambulatory service center or hospital setting required.