Surgery Scheduler - Patient-Centric Care Coordinator

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Naperville (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health/dental/vision benefits with Nav

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Community-focused culture

Parental leave & adoption support

Job summary

Duly Health and Care in Naperville is seeking a Surgery Scheduler to join our physician-led team. You will greet patients, coordinate pre-op testing, and serve as the single point of contact for scheduling procedures.

This full-time role requires 40 hours per week, Monday through Friday, with travel to other site locations as needed. We offer competitive benefits, tuition reimbursement, 401(k) match, generous leave, and a culture focused on community and care.

Qualifications

• Medical terminology, verbal and written.
• CPT and ICD-9 coding.
• Referral process.
• Must have the ability to learn new computer programs.
• Act professionally towards customers, physicians, and co-workers.
• Must be able to multitask and prioritize.
• High school diploma or GED + 2+ years prior surgery scheduling, telephone, computer and customer service experience.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and scheduling staff at facilities.
• Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor's schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team.

Skills

Medical terminology

CPT/ICD-9 coding

Referral process

Learn new computer programs

Professional conduct

Multitask & prioritization

High school diploma or GED

Education

High school diploma or GED

Job description

Duly Health and Care in Naperville is seeking a Surgery Scheduler to join our physician-led team. You will greet patients, coordinate pre-op testing, and serve as the single point of contact for scheduling procedures.

This full-time role requires 40 hours per week, Monday through Friday, with travel to other site locations as needed. We offer competitive benefits, tuition reimbursement, 401(k) match, generous leave, and a culture focused on community and care.