Surgery Scheduler-Orthopedics

Palomar Health; Escondido (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Palomar Health seeks a Surgery Scheduler to greet patients, collect demographics and insurance data, and schedule appointments. The role collaborates with a surgeon and office staff to coordinate surgical bookings across multiple facilities.

Responsibilities include managing the front desk, handling calls, and ensuring accurate billing information. Occasional cross-location work may be required to meet staffing needs.

Qualifications

• High School diploma or equivalent required.
• Medical Administrative Certification preferred.
• 0-6 months experience minimum; 2-3 years preferred.

Responsibilities

• Greet patients and visitors in a respectful manner.
• Collect demographic and insurance information for billing.
• Schedule patient appointments and manage calendars.
• Answer and direct telephone calls to appropriate staff.
• Coordinate surgical appointments with surgeons and facilities.

Skills

Scheduling

Customer service

Telephone etiquette

Data entry

Education

High School or equivalent

Medical Administrative Certification

Tools

MS Windows

Excel

Access

Word

PowerPoint

Job description

Department

Orthopedics-OSA CIT 2130

Shift

8-hour Shift - Day (United States of America)

Hours Per Pay Period

80

Salary Range

$24.40 - $34.16

Job Description

Pay Range: $24.40-$34.16

Job Summary

The Surgery Scheduler much like a Receptionist shall greet patients and visitors and be responsive to their needs, collect patient demographic and insurance information for the billing system, schedule patient appointments, answer telephones and distribute messages to appropriate personnel. However, the primary responsibility of the Surgery Scheduler will be working with a Surgeon and their office staff coordinating surgical appointments on behalf of patients with several surgery facilities.

To support patient care, service excellence, and operational efficiency, employees may be expected to work in various units, departments, clinics, or locations as assigned. Assignments may change based on staffing levels, patient volume, and organizational needs.

Greets patients and visitors in a respectful, pleasant manner, using eye contact immediately upon entering center. Checks patients in and creates visits in the computer system, distributes and verifies patient demographics and updates into system, collects appropriate co-pays and ensures co-pay is documented on super bill. Schedules follow-up appointment as needed. Confirms eligibility for scheduled patients about 1 day prior. Handles all incoming telephone calls and exercises judgment as to the urgency or other nature of the calls and directs them to appropriate personnel. Assures accurate bank deposit completion daily. Make sure that the cash drawers are balanced at the end of the day. Keeps the front office neat and orderly. Coordinates surgical appointments on behalf of patients with several surgery facilities. Restocks front office as needed i.e., forms, office supplies etc. Reschedules patients when any change in physician schedule occurs.

Ability to speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop-down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health Medical Group rules, policies, procedures, applicable laws, and standards. Carries out the mission, vision, and quality commitment of Palomar Health Medical Group.

Job Requirements

Minimum Education: High School or equivalent

Preferred Education:

Minimum Experience: 0-6 months

Preferred Experience: 2-3 years

Required License:

Preferred License:

Required Certification:

Preferred Certification: Medical Administrative Certification

We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.