Surgery Scheduler

Trinity Health MI; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Trinity Health MI in Grand Rapids is seeking a Surgery Scheduler to work on site in day shift. The role involves collecting patient demographics, financial and insurance information to schedule tests and procedures, and preparing patient itineraries.

The Scheduler validates Medical Necessity for Medicare and other payers, secures signed physician orders for billing and care delivery, and supports timely communication with patients and physicians.

Qualifications

• High school diploma required; Associate’s Degree or an equivalent combination of education and experience preferred.
• Must possess a working knowledge of medical terminology, and data entry skills (50-60 keystrokes per minutes).
• Experience of at least 1 year in scheduling in a physician office, hospital or clinic environment; surgery scheduling experience is highly desired.

Responsibilities

• Authenticates patient identity across scheduling processes.
• Schedules patients and collects demographic and insurance information to create appointments; initiates physician order verification.
• Performs Medical Necessity screening for non-complex diagnostic services according to payer guidelines; accesses LMRP/LCD/NCD docs; coordinates with physicians for clarification.
• Determines scheduling requirements and ensures appropriate equipment, rooms and staffing for a positive patient experience.

Skills

Medical terminology

Data entry

Education

High school diploma

Associate degree

Job description

Description:

Surgery Scheduler - This is required to work on site, not a remote position. The Scheduling Representative obtains demographic, financial and insurance information in the process of appointment making for patient tests and procedures. Obtains minimal clinical information; up to and including diagnosis and procedures to create an appointment. Provides instructions to the patient on the test preparation and will print and mail patient itineraries if lead time is sufficient. Validates Medical Necessity (LMRP/LCD review) of Medicare and Non-Medicare cases for non-complex outpatient diagnostic testing to ensure financial clearance. Ensures billing compliance by obtaining and processing signed physician orders to ensure clinical documentation for care delivery.

Employment Type:

Full time

Shift:

Day Shift

Description:

Surgery Scheduler - This is required to work on site, not a remote position. The Scheduling Representative obtains demographic, financial and insurance information in the process of appointment making for patient tests and procedures. Obtains minimal clinical information; up to and including diagnosis and procedures to create an appointment. Provides instructions to the patient on the test preparation and will print and mail patient itineraries if lead time is sufficient. Validates Medical Necessity (LMRP/LCD review) of Medicare and Non-Medicare cases for non‑complex outpatient diagnostic testing to ensure financial clearance. Ensures billing compliance by obtaining and processing signed physician orders to ensure clinical documentation for care delivery.

Essential Functions

• Ensures patient safety by authenticating patient identity throughout all essential functions.
• Performs activities that relate to patient scheduling, documenting demographic and insurance information to identify and make appointment for correct patient; initiates the physician order verification process.
• Initiates Medical Necessity screening for non-complex diagnostic services according to Medicare and other payer guidelines. Familiar with and can access LMRP/LCD/NCD documentation. Disseminates the patient information, and support coverage of other intra-departmental functions. Contacts physicians/office staff for clarification, if cases require clarification of diagnosis and/or test(s)/procedure(s).
• Determines proper scheduling requirements and/or limitations for non-complex outpatient diagnostic testing. Per clinical unit protocol and instruction colleague utilizes correct equipment, room resource and staffing allocation for accuracy and to ensure a great customer experience.

Minimum Qualifications

• High school diploma required. Associate’s Degree or an equivalent combination of education and experience preferred.
• Must possess a working knowledge of medical terminology, and data entry skills (50-60 keystrokes per minutes), as normally obtained through a high school diploma and/or associate degree or an equivalent combination of education and experience.
• Past work experience of at least (1) years within a physician office, hospital or clinic environment, performing patient scheduling. Experience surgery scheduling highly desired.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.