Surgery Scheduler-Orthopedics

Arch Health Partners, Inc. d/b/a Palomar Health Medical Group; Escondido (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Palomar Health Medical Group is seeking a Surgery Scheduler to greet patients, collect demographics, schedule appointments, and assist the surgical team with coordination across several facilities. This role supports patient care, service excellence, and operational efficiency in a multi-location environment.

The position involves verifying eligibility, handling calls, cash handling, and maintaining front-office organization while adhering to policies and standards of Palomar Health Medical

Qualifications

• Minimum Education: High School or equivalent.
• Minimum Experience: 0-6 months.
• Preferred Experience: 2-3 years.
• Preferred Certification: Medical Administrative Certification.

Responsibilities

• Greets patients and visitors in a respectful, pleasant manner.
• Checks patients in and creates visits in the computer system.
• Schedules follow-up appointments as needed.
• Confirms eligibility for scheduled patients about 1 day prior.
• Handles incoming telephone calls and directs them appropriately.
• Balances cash drawers at the end of the day.
• Coordinates surgical appointments with multiple facilities.
• Restocks front office supplies as needed.
• Reschedules patients when physician schedules change.

Skills

MS Windows

Excel

Access

Word

PowerPoint

Internet

E-mail

Keyboarding

Office equipment

Education

High School or equivalent

Tools

Calculator

Fax machine

Photocopier

Job description

Job Details

Department: Orthopedics-OSA CIT 2130

Union: Shift: 8-hour Shift - Day (United States of America)

Hours Per Pay Period: 80

Salary Range: $24.40 - $34.16

Pay Range: $24.40-$34.16

Job Summary

The Surgery Scheduler much like a Receptionist shall greet patients and visitors and be responsive to their needs, collect patient demographic and insurance information for the billing system, schedule patient appointments, answer telephones and distribute messages to appropriate personnel. However, the primary responsibility of the Surgery Scheduler will be working with a Surgeon and their office staff coordinating surgical appointments on behalf of patients with several surgery facilities. To support patient care, service excellence, and operational efficiency, employees may be expected to work in various units, departments, clinics, or locations as assigned. Assignments may change based on staffing levels, patient volume, and organizational needs.

Key Responsibilities

• Greets patients and visitors in a respectful, pleasant manner, using eye contact immediately upon entering center.
• Checks patients in and creates visits in the computer system, distributes and verifies patient demographics and updates into system, collects appropriate co-pays and ensures co-pay is documented on super bill.
• Schedules follow-up appointment as needed.
• Confirms eligibility for scheduled patients about 1 day prior.
• Handles all incoming telephone calls and exercises judgment as to the urgency or other nature of the calls and directs them to appropriate personnel.
• Assures accurate bank deposit completion daily.
• Make sure that the cash drawers are balanced at the end of the day.
• Keeps the front office neat and orderly.
• Coordinates surgical appointments on behalf of patients with several surgery facilities.
• Restocks front office as needed i.e., forms, office supplies etc.
• Reschedules patients when any change in physician schedule occurs.
• Ability to speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position.
• Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail).
• Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop-down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job.
• Performs other duties as assigned.
• Follows Palomar Health Medical Group rules, policies, procedures, applicable laws, and standards.
• Carries out the mission, vision, and quality commitment of Palomar Health Medical Group.

Job Requirements

• Minimum Education: High School or equivalent
• Preferred Education:
• Minimum Experience: 0-6 months
• Preferred Experience: 2-3 years
• Required License:
• Preferred License:
• Required Certification:
• Preferred Certification: Medical Administrative Certification

Equal Opportunity Statement

We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.

Company Overview

Palomar Health Medical Group invites you to be part of our healthcare team, where we offer extraordinary opportunities for both clinical and non-clinical positions. Our multi-specialty practice delivers affordable, patient-focused care that combines the latest advancements in technology and medicine with a superior experience. When you join the Palomar Health family, you’ll experience a positive, supportive and innovative environment while working in one of several modern offices conveniently located throughout North County.