Surgical Scheduler

MedHQ; Plymouth (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

MedHQ is seeking a Surgery Scheduler to organize and maintain OR scheduling systems and front desk operations. The role includes insurance verification and supporting front business office functions to ensure smooth daily operations.

You will interact with physicians, patients, and insurers, coordinating schedules and obtaining approvals, while maintaining accurate records and efficient workflows.

Qualifications

• Two years minimum experience clerical medical office experience.
• Proficient computer skills.
• Spanish speaking is a plus.
• Experience using HST Pathways preferred.

Responsibilities

• Speaks to and approaches others in a friendly and compassionate way.
• Communicates effectively with physicians offices, insurance companies, patients about insurance benefits and costs.
• Manages time, prioritizes tasks, and adheres to deadlines.
• Handles multiple assignments in a high-pressure environment with deadlines.
• Maintains surgical scheduling and bookings daily.
• Coordinates with Administrator/Clinical Director on the center’s schedule for add-ons or changes.
• Obtains insurance verification and ensures cases have approval before surgery date.
• Registers incoming surgical patients for procedures.
• Answers and directs incoming calls.
• Develops workflows and strives for continuous improvement.
• Performs other duties as needed.

Skills

Clerical experience

Spanish (optional)

Computer skills

HST Pathways experience

ASC scheduling experience

Education

High school diploma or GED

Tools

HST Pathways

ASC scheduling

Job description

Position Summary

Under the direction of the, Administrator/ Clinical Director, the Surgery Scheduler is responsible for organizing and maintaining the OR scheduling systems, front desk receptionist duties, including insurance verification and assisting with the front business office routine functions.

Position Summary

Under the direction of the, Administrator/ Clinical Director, the Surgery Scheduler is responsible for organizing and maintaining the OR scheduling systems, front desk receptionist duties, including insurance verification and assisting with the front business office routine functions.

Responsibilities And Duties

• Speaks to and approaches others in a friendly and compassionate way.
• Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients and others about insurance benefits and costs associated to procedures.
• Demonstrates appropriate time management skills, prioritization and task completion.
• Ability to handle multiple assignments or pieces of work at one time. The capability of working within a stressful environment under consistent deadlines, pressures and interruptions.
• Maintains the centers surgical scheduling and surgical bookings on a daily basis
• Coordinates with the Administrator/Clinical Director and team leaders on the center’s schedule at all times for any add- Ons, changes, or special needs.
• Monitoring and assisting with obtaining insurance verification for all cases and assure all cases have insurance approval prior to surgical date.
• Register all incoming surgical patients for procedures,
• Answer all incoming phone calls and direct incoming calls
• Demonstrate thorough organizational skills; able to create successful work flow processes;
• Maintains current competency while seeking additional growth and development.
• Assumes all other duties and responsibilities

Requirements

• Ability to cope with and manage change.
• Demonstrates compassion every day without reservation; Puts others first; Respects others and their differences; Shows empathy for others; Sensitive to the feelings of others.
• Is reliable and prompt.
• Must be able to work variable hours and be flexible to meet the needs of the center’s daily surgery schedule.
• Willingness to cross-train on all other nonclinical responsibilities
• Spanish speaking is a plus
• Experience using HST Pathways preferred

Required

Education and Experience

• High school diploma or general equivalency degree (EGD)
• Two years minimum experience clerical medical office experience
• Proficient Computer skills

Preferred

• ASC scheduling experience
• Microsoft Office Specialist certifications

Physical Requirements

• The employee must regularly lift and /or move up to 10 pounds. The employee is required to lift, and occasionally carry equipment.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel or crouch.
• The employee is frequently required to attend to patients and escort them to and from patient care areas, often being leaned on for support. Upper body strength, for lifting or helping patients, is also a must.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Schedule

• 8 hours per day between 6 AM – 6 PM, any days from Monday through Sunday (based on operational needs)

Working Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration.
• Medical facilities need to be as clean as possible, and excellent hygiene is required to keep patients clean and safe from sickness and infection.
• Has Category 2 risk: tasks do not involve exposure to blood, body fluids, or tissues; but employment may require performing unplanned Category I tasks.
• The noise level in the work environment is usually moderate.

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